Hello, We have started using the ESC portal, but now we see that our approvers cannot enter a rejection reason and also cannot make comments in the activity screen. Is this out-of-the-box (OOB) functionality and if so, has anyone ever gotten this to ...
Hi, I'm a User Experience Designer and need to know the usage stats of the forms on our customer portal (See attached image for what forms I'm referring to). The UX Analytics dashboard isn't working because of some issue the devs can't work out so I'...
Colleagues are saving permalinks and opening retired knowledge articles thinking that is it the most current knowledge article. Is there a way to remove access to knowledge articles after they are retired so colleagues are not able to view knowledge ...
Continuing this thread As can be see I the screenshots attached, I want to squeeze in more words into the tile so that user is as much informed as possible. How can I maximize the amount of characters that can be put inside the content card? All this...
I have created a topic on Employee Center and creating some Catalog Items underneath that topic. All of this will be displayed as a page within the employee center and the user will get to this topic after clicking on a link in the mega menu. My ques...
Hi there, In many ServiceNow presentations i see that on the Topic page, under the Topic Content widget the topic name is being displayed. So in below case would then be "Browse Health and Wellness" instead of default title "Support resources". Anyon...
Hello, when i have a task related to REQ it looks like this. (not mine) but its like that. except it has title below the Approval/Sap ConcurIt looks good. the problem i have is when the record is from a different table. (RITM) looks like this which i...
Standard Ticket Page / Standard Ticket Widget / Standard Ticket Configuration - ServicenowRequirement : To add the additional field on the activity, tab on the incident form on the Employee Centre. This section is managed by the Standard Ticket Page ...
Hi Community, I want to embed Related knowledge [kb_related_articles] widget within the SC Catalog Item [widget-sc-cat-item-v2] widget within Employee center to bring it below the Submit button panel. How Do I achive this?
Hi there Does anyone have a link or access to a list of all roles within the ITSM and HRSD with an explanation of what access each role gives? I have found the following on the SN Documentation site but it doesn't list ALL roles as far as I can see.....
Hello i have to custom taxonomy template one is HR and one is IT, on the homepage of the taxonomy portal. i have a 'Topic Content widget' i want to direct when they click link for a request (record producer) to go to a certain page called hr_sc_cat_i...
I'm trying to create a Platform Analytics dashboard that shows the requested items and how many of the requested items missed their sla vs met their sla. I want to use the Catalog Item's name as a filter (for example, iPad, Corporate Mouse, Retire a ...
In dev environment my Activity task appears but name disappears. What can be possible reasons in HRSD.
In Employee Center Header menu, I want to put the count of approvals in the menu which is fetching from sysapproval_approver table and the approver should be the current logged user. How can I do it?