One challenge I've seen come up for global ServiceNow deployments is expansion into countries such as China, Saudi Arabia, UAE, India, and others where local regulations may require certain categories of personal data to remain in-country.
Many teams immediately start evaluating separate instances, domain separation, or other architectural changes.
An alternative approach is to keep ServiceNow as the global workflow platform while localizing only the regulated fields and attachments in the country of origin.
A few key points:
* ServiceNow remains the system of workflow
* Only regulated data is stored locally
* No need to maintain separate ServiceNow instances by country
* Global processes, reporting, and integrations remain unchanged
* Access can be controlled based on local requirements
Happy to share. We built an application for ServiceNow that localizes regulated fields and attachments while keeping ServiceNow as the global workflow layer.
