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Register Today! 2026 March EA Vision Series - Roadmap, Customer Stories ...
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Register Today! 2026 March EA Vision Series - Roadmap, Customer Stories ...

Vinitha Chukkala
Enterprise Architecture March 2026 Australia Release
Article

Enterprise Architecture March 2026 Australia Release

Enterprise Architecture ...

Prerna-Rao
Technology Portfolio Management - Getting Started (updated)
Article

Technology Portfolio Management - Getting Started (updated)

mcastoe
What is a Business Application?
Article

What is a Business Application?

It is a question we get all of the time and its not ...

mcastoe
Enterprise Architecture (formerly Application Portfolio Management)– Sta...
Article

Enterprise Architecture (formerly Application Portfolio Management)– Sta...

mcastoe
Manually Incorporating TCO into your App Rationalization Practice
Article

Manually Incorporating TCO into your App Rationalization Practice

mcastoe
Managing Digital Interfaces and Integrations in Enterprise Architecture
Article

Managing Digital Interfaces and Integrations in Enterprise Architecture

mcastoe

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Featured Enterprise Architecture March 2026 Australia Release

Enterprise Architecture March 2026 - Australia Release Please check out the Delta Deck attached to this post for the release overview Value Evolution - March 2026 Australia/March 2026 Store Release Please review ServiceNow's Australia/ March 20...

Article

Featured Explore updated Enterprise Architecture Best Practices in MyNow (formerly NowCreate)

Discover latest EA Best Practices in MyNow (formerly NowCreate) MyNow - Best Practices serves as the central hub for implementation guidance and proven strategies, helping customers and partners achieve consistent and successful outcomes. We are p...

Article

Migration validation parameters to Azure infrastructure

We are going to migrate our ServiceNow instance to MS Azure infrastructure.Our Security department want to validate that the migration works fine, but we don't know what controls or which data or other validations need to do. Is there any prior exper...

Question
Azure
Microsoft Azure
Migration
Scenarios
Validation

Defining the Architecture type on business applications

Hello everyone, I’m looking for guidance on how others are populating Architecture Type, Platform, and Platform Host (where applicable) for Business Applications - specifically which combinations are most realistic and commonly used. We have a genera...

Question
apm
Architecture type
Business Applications
CSDM
EA

Manually Incorporating TCO into your App Rationalization Practice

With the February ’24 release of Enterprise Architecture Workspace (EAW), we now have Total Cost of Ownership (TCO) reporting and indicators for Application Rationalization. The intention for this feature is that APM is now providing a single...

Article

latest version of official ServiceNow refernce architecture diagram and document copy.

hi, Can anyone point me to the latest version of the servicenow enterprise reference architecture document please.

Question

Best Practice: Governance/Approvals for "Platform Host" Architecture Type in EA workspace

Hello experts,I have a requirement to restrict APM Analysts from independently setting the Architecture type to "Platform Host" on Business Application records. Our EAs want to implement a "gate" or approval process before an application is designate...

Question

EA Pro TPM/TRM: Is SAM required?

Dear Team, For EA Pro TPM/TRM, do customers need SAM, or is EA Pro alone sufficient if they maintain catalog/lifecycle data manually (or via import)? EA Process Guide suggests TPM/TRM may still work without SAM, since models can be created manual...

Question

ServiceNow Exchange: Getting value by adopting Enterprise Architecture Workspace

Join the ServiceNow Enterprise Architecture Product Excellence team for a 90-minute session showcasing practical user journeys in Enterprise Architecture Workspace. The session will highlight how different personas — including business application...

Event

Resolved! Installed field - why is it datetime?

It appears that OOB, the "Installed" field on the Business Application table / form is a datetime. I'm wondering why and if anyone has had success in changing it to just a date field? It seems to me that at the conceptual level that Business Applicat...

Question

Enterprise Architecture March 2026 Australia Release

Article

Missing Archimate relationships in EA

Has anyone else found that though the Archimate objects exist, the relationships for Archimate do not? Also seeing that the information tab is not available for either Archimate objects or the relationships. I've looked on two (non Prod) Zurich insta...

Question
Archimate
Enterprise Architecture

EA Workspace, Application Rationalization list view modification

Hi- I'm looking for details of where we can configure which business application columns should appear in the List view in Application Rationalization module in EA Workspace. We can select/deselect some items but not all ootb items are available to ...

Question

Is SysID Conflict a real thing?

Hi Community, I am working on a merger project in which we need to consolidate foundational data to support CMDB consolidation across two independent production instances.My concern is about sys_id conflicts, since both instances have been running in...

Question

Resolved! Business Processes

Hello Community,I am on way to create business applications and found business processes plays an important role same like application categories.I am designing from scratch with the help of EA architecture, can I please ask for your advise - what is...

Question
CSDM

Resolved! Information Objects - can be used in Hierarchy?

Hey, this topic bugging me a lot as my architects have asked me to have a parent-child relationship amongst the information objects same as like we do for Business capabilities. But as you understand If i go with them then have to create manual relat...

Question

Mastering Digital Integration Management in ServiceNow Enterprise Architecture

A Conversation with Mark Castoe — Key Takeaways and Resources In today's enterprise landscape, integrations are everywhere. Every business application your organization relies on — from HR systems like Workday to financial platforms and CRM tools —...

Article

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Unanswered questions

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Author

Posted

Idea Portal: Label change on “Software Discovery M...

‎10-07-2025 09:31 AM

Are you interested to join us as Design Partner in...

‎09-08-2025 09:34 PM

Application Assessment and Application Scoring in ...

‎08-26-2025 05:06 AM

ServiceNow Disaster Recovery Plan and DR Test Plan...

‎08-21-2025 05:07 PM

HR Case Search Functionality

‎08-14-2025 02:52 AM

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Enterprise Architecture

Hot Topics

Register Today! 2026 March EA Vision Series - Roadmap, Customer Stories ...

Vinitha Chukkala

Enterprise Architecture March 2026 Australia Release

Prerna-Rao

Technology Portfolio Management - Getting Started (updated)

mcastoe

What is a Business Application?

mcastoe

Enterprise Architecture (formerly Application Portfolio Management)– Sta...

mcastoe

Manually Incorporating TCO into your App Rationalization Practice

mcastoe

Managing Digital Interfaces and Integrations in Enterprise Architecture

mcastoe

Getting Started

Welcome Guide

Product Checklist

Recommended Training

Quick Start

FAQ

Measure and Grow

Measuring Success

Product Docs

Performance and Measurement

Value Measurement

On Demand Events

Resources

What's New Blog

Release Notes

Best Practices

ServiceNow University

YouTube Videos

Entitlements

Store

ServiceNow University

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Featured Enterprise Architecture March 2026 Australia Release

Featured Explore updated Enterprise Architecture Best Practices in MyNow (formerly NowCreate)

Resolved! Installed field - why is it datetime?

Resolved! Business Processes

Resolved! Information Objects - can be used in Hierarchy?

Let's connect together