AI in ServiceNow: The Complete Guide (2026)Oct 19, 2026 · @mohammad karimi Why this guideServiceNow's AI went from guessing which team owns a ticket to agents that resolve the ticket themselves, and most of us learned it one release note at a time. T...
I hope someone can clarify whether I am doing something incorrect or just ServiceNow screwing with me. I am attempting to model Business Application and a number of Service Instances (Application Services) using the Enterprise Modelling functionalit...
Hello,Happy Friday ! I wanted to ask if anyone has successfully used the diagram feature in ServiceNow EA ("Enterprise Modelling & Visualisation") ? I've found no use for the "Architecture Analyzer" but there may be something to the Diagrams you can ...
We have an Email-to-Case solution in place. Agents use the Source-to-Pay Workspace to read and respond to inbound emails on cases. Customers write in various languages, the agents type their replies in English, and the requirement is to translate tha...
When we implemented Enterprise Architecture, it was back in the days it was called "APM". At that time, we were not using the EA Workspace and we only had need for sn_apm.apm_admin, sn_apm.apm_user, and sn_apm.apm_read roles. Our roles are assigned v...
Curious how others are defining Business Criticality, on the Business Application form, and each of the values: Critical, High, Medium, Low Who typically owns that field and can provide the appropriate value? How do they determine which value?
We are implementing EA and IRM applications and one of the key ask is the ability to assign / flag the Business Applications with the different risk standards / regulations applicable to it. Which helps the IRM team to filter the Business Apps to ass...
Hi fellow ServiceNow experts, 1. I've been asked by a client to define the roles and responsibilities of the following ownership fields Business Owner (Business Application): Person who owns the application from the business side. Every application ...
Currently, we use the App Launcher on our homepage. We would like to add another instance of the App Launcher on a different page, but configured to display only a specific category, such as Benefits. Is this possible with the existing widget? If not...
We use Enterprise Architecture to document and manage our application inventory. When we implemented it, our implementation partner steered us toward the use of 2 status fields: Install status and Operational status. Both of these have a value of "Re...
Hello,We are moving from CSDM 4 to CSDM 5 Data model and redesigning the TMS Offerings.We have designed a portfolio of services.But we have situations where the same piece of software can be an offering for multiple services. For example: Microsof...
I am the process owner/lead for our Enterprise Architecture team's Application Portfolio Management practice. We use ServiceNow's Enterprise Architecture module for this. We have a relatively mature application inventory - to the point that lots of p...
Our organization would to connect with GitHub to be our source control and use it to move updates across the DEV, TEST, SANDBOX and PROD. However, I see that GitHub works fine with scope apps, but not really with Global updates. Furthermore, I see th...
Hi all,Looking for advice from the community on handling recurring false positives in Vulnerability Response/USEM.Context:We're using ServiceNow Vulnerability Response / USEM (Australia Release) integrated with Qualys (Host Detection).Our team has id...
In ServiceNow, I've had to make an amendment to the OOTB Script Include 'BCHMetaData' so that the 'Create sub-capability' action is removed.. However, I don't feel comfortable doing this and would rather make a clone of the Script Include. However, ...
