Hi all, We've recently introduced customer email sub-domains in our instances. Emails sent from the instance come from a particular sub-domain depending on what type of notification and application is sending it. For example support@businessgroup.ou...
Hi All, The application rationalization - bubble chart is not showing the chart or bubbles. It is having data with scores and also says there are 44 bubble visible, but still it is empty.Can anyone help, what could be the issue? Refer to the below sc...
Aligning ServiceNow Architecture to Enterprise RequirementsSelecting the appropriate ServiceNow implementation model is a critical architectural decision that directly impacts scalability, data governance, integration complexity, and long-term mainta...
Over the past few years working with ServiceNow, one pattern has become very clear:The biggest transformation is not technical — it’s conceptual.Many organizations still approach ServiceNow as a tool to digitize processes:Incident managementRequest f...
We are currently deploying, Enterprise Architecture for our organization. I have seen the ServiceNow recommendations for capturing Modules for a Business Application, i.e., ServiceNow with the incident, change, Problem... modules. What other method...
I need a sanity check here. The choices for the Business Criticality field on Business Application do not match the choices on Application Service (inherited from cmdb_ci_service). I have always thought this was a disappointing and annoying user expe...
Hello,Does anyone know what is the actual definition of an "Application Model" within EA/ServiceNow? There is a lot of documentation of how to add one to a Value Stream or create one from the "Product Model", but the documentation is really sparse on...
Hello Everyone,I’m looking for guidance and solutioning support for a requirement related to ServiceNow Enterprise Architecture (EA) Workspace, specifically around Enterprise Modeling and Visualization and diagram export.BackgroundIn EA Workspace, un...
We’re exploring an architectural change in our ServiceNow instance and would appreciate feedback or insights from others who may have implemented something similar. Our institution is considering not storing attachments within ServiceNow, and instead...
Hello,I have an external chatbot app on which the user logs in using SSO with Azure.The ask is that this chatbot will create an RITM in Service Now, using the Service Catalog API, using the user's Role and ACLs. (On-behalf-of the logged in user).Basi...
Hello! I am the process lead for our Application Portfolio Management (APM) practice at my company. Core to this is our use of ServiceNow's Enterprise Architecture module. We have our entire application inventory (well...most of it in EA and we have...
Hello,I’m trying to calculate a vendor score using manual indicators. I have created a KPI Group and attached manual indicators to it, but the overall score is not getting calculated as expected.I wanted to check:Is it possible to calculate vendor sc...
We are going to migrate our ServiceNow instance to MS Azure infrastructure.Our Security department want to validate that the migration works fine, but we don't know what controls or which data or other validations need to do. Is there any prior exper...
Hello everyone, I’m looking for guidance on how others are populating Architecture Type, Platform, and Platform Host (where applicable) for Business Applications - specifically which combinations are most realistic and commonly used. We have a genera...
hi, Can anyone point me to the latest version of the servicenow enterprise reference architecture document please.
