"Publish to Case & Notify" UI action is not showing after the upgrade
After the upgrade the "Publish to Case & Notify" UI action is not showing.Is this a known issue? If so, is there an open case tracking for it? @Tanushree Maiti @Ankur Bawiskar
Forum Posts
Resolved! Announcements, quick links, tasks are not showing on the service operation workspace
Announcements, quick links, tasks are not showing on the service operation workspace, it was empty on the right side.Right side, everything is empty. @Tanushree Maiti @Ankur Bawiskar
Knowledge Articles can be available offline in ServiceNow mobile
Knowledge Articles can be available offline in ServiceNow NOW Mobile?I want to make 20 articles available in offline. @Tanushree Maiti @Ankur Bawiskar
Can ServiceNow Stay Global When Data Must Stay Local?
One challenge I've seen come up for global ServiceNow deployments is expansion into countries such as China, Saudi Arabia, UAE, India, and others where local regulations may require certain categories of personal data to remain in-country. Many teams...
Attribute "AI Usage" in Business Application (cmdb_ci_business_app) table
Does anyone know the attribute "AI Usage" as shown in the above screenshot? Is it a standard attribute? If yes, how can I display it?Thanks in advance!
Transition Governance and Decommissioning
Hello:Does anyone know if Enterprise Architecture gets involved in the process of decommissioning an application? It appears to me that it does a great job of cataloging and managing an organization's application estate, but seems to pull up short wh...
How to capture application modules for a business application for APM.
We are currently deploying, Enterprise Architecture for our organization. I have seen the ServiceNow recommendations for capturing Modules for a Business Application, i.e., ServiceNow with the incident, change, Problem... modules. What other method...
EA cannot view all Architectural Decision Records
In the EA Workspace - under Portfolio > Information Portfolio > Architectural Decision records some EA's are not able to view ALL the decision records in the list. There is a message that rows were removed due to security constraints. The documentati...
Looking for ServiceNow customers using Enterprise Architecture in DE or CH
Hi Community, I’m looking to connect with ServiceNow customers in Germany or Switzerland who are using the Enterprise Architecture module.I’m currently exploring this area and would highly appreciate exchanging experiences, insights, and ideas. Pleas...
Business application vs non-business applications
Hello dear forum! We're back with the question of how to exactly define business applications - or more importantly, how to manage the applications which are NOT business apps. Since the definition for business app calls for it to provide a business ...
Autonomous Workforce – Plugin / Implementation Availability for Partner Instances
Hi Team,We are currently exploring ServiceNow Autonomous Workforce capabilities as part of an internal knowledge-sharing and implementation readiness exercise.We would like to understand what capabilities are currently available for partners to confi...
Adding custom sys_schema_attribute records
Hello, I'm interested in managing custom application behaviour via custom table attributes. I know this can just be done by editing the sys_dictionary.attributes field directly but I would like to improve maintainability for future developers/maintai...
Missing Archimate relationships in EA
Has anyone else found that though the Archimate objects exist, the relationships for Archimate do not? Also seeing that the information tab is not available for either Archimate objects or the relationships. I've looked on two (non Prod) Zurich insta...
How we can playbook create , wait condtion for CI relationship with business application
If service instance in CI relationship does not have a business application record, then it will wait to create one.
Resolved! Cannot Switch Dashboards on EA Workspace
I cannot switch dashboards in EA workspace from Enterprise Architecture Dashboard to Application 360 - EA Workspace and Application Assessments - EA Workspace.Only a small message/ hint pops up saying Change dashboard.