latest version of official ServiceNow refernce architecture diagram and document copy.
hi, Can anyone point me to the latest version of the servicenow enterprise reference architecture document please.
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Best Practice: Governance/Approvals for "Platform Host" Architecture Type in EA workspace
Hello experts,I have a requirement to restrict APM Analysts from independently setting the Architecture type to "Platform Host" on Business Application records. Our EAs want to implement a "gate" or approval process before an application is designate...
EA Pro TPM/TRM: Is SAM required?
Dear Team, For EA Pro TPM/TRM, do customers need SAM, or is EA Pro alone sufficient if they maintain catalog/lifecycle data manually (or via import)? EA Process Guide suggests TPM/TRM may still work without SAM, since models can be created manual...
Resolved! Installed field - why is it datetime?
It appears that OOB, the "Installed" field on the Business Application table / form is a datetime. I'm wondering why and if anyone has had success in changing it to just a date field? It seems to me that at the conceptual level that Business Applicat...
Missing Archimate relationships in EA
Has anyone else found that though the Archimate objects exist, the relationships for Archimate do not? Also seeing that the information tab is not available for either Archimate objects or the relationships. I've looked on two (non Prod) Zurich insta...
EA Workspace, Application Rationalization list view modification
Hi- I'm looking for details of where we can configure which business application columns should appear in the List view in Application Rationalization module in EA Workspace. We can select/deselect some items but not all ootb items are available to ...
Is SysID Conflict a real thing?
Hi Community, I am working on a merger project in which we need to consolidate foundational data to support CMDB consolidation across two independent production instances.My concern is about sys_id conflicts, since both instances have been running in...
Resolved! Business Processes
Hello Community,I am on way to create business applications and found business processes plays an important role same like application categories.I am designing from scratch with the help of EA architecture, can I please ask for your advise - what is...
Resolved! Information Objects - can be used in Hierarchy?
Hey, this topic bugging me a lot as my architects have asked me to have a parent-child relationship amongst the information objects same as like we do for Business capabilities. But as you understand If i go with them then have to create manual relat...
CSM- identifying the risks associated with not using the OOTB Contact table (customer_contact)
Hi All, From customer have been suggested to create a custom "Customer Contact" table instead of utilizing the existing OOTB Contact table (customer_contact) for the following reasons:Want asked us to build a custom "Customer Contact" table instered ...
'Cost' field is not populating in TCO table.
Hi Community,I am facing an issue while importing data in TCO table (sn_apm_tco), so when I am importing data via import set after import is complete every field value populates except 'cost'. Can anyone please help me to know why this is happening.T...
Resolved! Mapping Business Apps to Business Capabilities - what level?
Business capabilities are hierarchical. When mapping business apps to business capabilities, what level are you doing that at? Here's an example: L0 Capability = New Business & UnderwritingL1 = New BusinessL1 = Underwriting Let's say I have PolicyAdm...
Create Dount report in workspace
Dear All, The customer has a request to create a report in Workspace that counts the number of days between two dates. The date difference between the current time minus the Last Date (a field in the table) is used as a statistical category. How do I...
APM Scoring Profile – Assessment-Based Indicators Not Generating CI Scores
Hi Team,I followed the APM Toolkit document https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/application-portfolio-management-article/12/4/APM%20Toolkit%20-%20APM%20Assessments%20and%20Indicators%20-%20v1.pdf.What I have done ...
Could you explain where the enterprise architecture module can be implemented?
Dear Team,I would like to request an explanation of where the enterprise architecture module can be implemented within the organization. Specifically, it would be helpful to understand the business areas, systems, or processes where this module adds ...
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A
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ai
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apm
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App Rationalization
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Application Portfolio Management
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Application Service
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Archimate
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assessments
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Asset
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BCM
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Business application
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Business Capabilties
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Business Continuity Management (BCM)
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business criticality
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Business Process
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Catalog
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CSDM
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Data Certifications
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Demand Management
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dependency mapping
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digital interface
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disaster recovery
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dr
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EA
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EA Workspace
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eaw
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Enterprise
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Enterprise Architecture
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filter
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I see
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integration
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Multiple Versions
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Process Modelling
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Project Portfolio Management
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push
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rationalization
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Report Business capabilities Hierarchy
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Risk associated to Projects
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scoring
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SPM
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support
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Total Cost of Ownership
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trm
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Virtual Agent
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Xanadu
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Yokohama
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