Hi All, Need guidance on two SLA Definition problems. Setup: One default SLA Definition attaches to all Catalog Tasks. Catalog items needing a custom SLA are excluded via condition builder (Catalog Item is not X) — currently ~301 such clauses on the ...
We are implementing enterprise architecture and we need to implement the process for lifecycle of a business applications.As is process is very complex and we need to replicate the same to the ServiceNow as per customer.There are around 8-10 personas...
If you own or shape Enterprise Architecture at your organization, come to ServiceNow Nexus for EA, SPM & CWM. The EA product team will be there both days, and I can't wait to see you. Bring your questions and that EA challenge you've been circling fo...
Hi Team,I am working on a GlideEncrypter remediation effort and am implementing a KMF module in a ServiceNow instance.I have successfully created the module and have the following roles:adminsecurity_adminsn_kmf.adminsn_kmf.cryptographic_managersn_km...
We are configuring the MS Teams graph spoke, we have followed the documentation process, When we are click save and GetOauth Token on the microsoft teams spoke connection it is taking to microsoft login page. Which credentials we need to use here.?an...
In ServiceNow, I've had to make an amendment to the OOTB Script Include 'BCHMetaData' so that the 'Create sub-capability' action is removed.. However, I don't feel comfortable doing this and would rather make a clone of the Script Include. However, ...
I'm testing EMV (Enterprise Modeling and Visualization) and started with a blank document. I dragged a Business Capability shape onto the canvas and I'm trying to tie it to an existing capability as shown in the screen print below. However, it appear...
when i make a get call i am getting the following response ,with error code 404{"message":"no Route matched with those values","request_id":"c8cd112d029a3f2fbb34713f99f4f622"}
In ServiceNow, I've had to make an amendment to the OOTB Scripted REST Resource 'getCapabilityMetadata' so that it references another Script Include to remove the 'Create sub-capability' action. However, I don't feel comfortable doing this and would...
How can I hide the highlighted columns for all users in my instance of the Business Capabilities Hierarchy in the Enterprise Architecture Workspace? I understand that the personalization function is meant for individual users to hide or show columns.
Hi Team, Our Production instance is SSO/MFA enabled and we don't have any local database credential due to security constraint. Even the default System Administrator account is not accessible.We don't have any ACR account and SNC plugin is also activ...
I need a sanity check here. The choices for the Business Criticality field on Business Application do not match the choices on Application Service (inherited from cmdb_ci_service). I have always thought this was a disappointing and annoying user expe...
I have registered for exam but unable to open the exam on the schedule time becase the system run what to do nextHow can i reattempt the exam
How to bulk load custom technologies into ServiceNow Content Library?
Hi,I’m working on the Enterprise Architecture workspace dashboard page in UI Builder. I duplicated the page so I could customize it, but when I navigate to the dashboard, it still shows the original OOB page instead of my custom replicated one.What I...
