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Hi All, From customer have been suggested to create a custom "Customer Contact" table instead of utilizing the existing OOTB Contact table (customer_contact) for the following reasons:Want asked us to build a custom "Customer Contact" table instered ...
Hi Community,I am facing an issue while importing data in TCO table (sn_apm_tco), so when I am importing data via import set after import is complete every field value populates except 'cost'. Can anyone please help me to know why this is happening.T...
Business capabilities are hierarchical. When mapping business apps to business capabilities, what level are you doing that at? Here's an example: L0 Capability = New Business & UnderwritingL1 = New BusinessL1 = Underwriting Let's say I have PolicyAdm...
Hello Community,I am on way to create business applications and found business processes plays an important role same like application categories.I am designing from scratch with the help of EA architecture, can I please ask for your advise - what is...
Hi- I'm looking for details of where we can configure which business application columns should appear in the List view in Application Rationalization module in EA Workspace. We can select/deselect some items but not all ootb items are available to ...
Dear All, The customer has a request to create a report in Workspace that counts the number of days between two dates. The date difference between the current time minus the Last Date (a field in the table) is used as a statistical category. How do I...
Hi Team,I followed the APM Toolkit document https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/application-portfolio-management-article/12/4/APM%20Toolkit%20-%20APM%20Assessments%20and%20Indicators%20-%20v1.pdf.What I have done ...
Dear Team,I would like to request an explanation of where the enterprise architecture module can be implemented within the organization. Specifically, it would be helpful to understand the business areas, systems, or processes where this module adds ...
Hello community! Just wanted to post a question to hear your thoughts on something where I think I know the answer, but the outcome is still bugging me. How exactly are information objects supposed to be related to Business Applications? Yes, I've re...
We are using the OOB Register and Retire requests. For us, Retire requests take some time. We have a whole list of tasks that must be completed and invariably our "undertaker" process gets prioritized low...leading to some retire requests taking a LO...
There are 4 OOB fields on Business Application (cmdb_ci_business_app) that reference the Company table (cmdb_ci_business_app):Company [company]Manufacturer [manufacturer]Support vendor [support_vendor]Vendor [vendor]We worked with a vendor to impleme...
Can someone tell me the advantages and disadvantages of creating software models with only the major version. I want to know how does that affect the enterprise architecture TPM and TRM if a software model contains multiple discovery models with diff...
Hello, Need help to implement below Custom escalation matrixAn app that automatically escalate issues based on Time threshold,Severity, Assignment group hierarchy, Calendar/holidays
Hi everyone — we’re looking for some guidance on how best to model a growing set of data‑sensitivity classifications within the Enterprise Architecture (EA) application.Our risk partners require application owners to certify whether their application...
We are interested in maturing our application dependency mapping, and we notice the documentation in Zurich release to relate a business application to another business application using the CI relationship [cmdb_rel_ci] table of type Interfaced by::...
