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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is ESG?
Today, the term Environmental, Social and Governance (ESG) is top of mind for companies and their Boards, investors, customers, employees, regulators, and other stakeholders. While different aspects of ESG have been tackled in an ad hoc fashion, companies are increasingly being asked for holistic management and reporting of ESG impacts – from carbon emissions, to talent attraction and retention, to data security and privacy. Keeping up with these demands is usually a manual, time-consuming and error-prone exercise comprising spreadsheets, emails, and data pulls from multiple siloed software tools that address only discrete ESG topics.
ServiceNow ESG Management (ESGM) transforms the way you manage, visualize, and report on issues across the ESG spectrum. It streamlines data collection, organization, and storage of information in one easy-to-use system and automates dashboards and reports for internal audiences, as well as external disclosures aligned with ESG standards and frameworks.
The Environmental, Social, and Governance Management application helps you to centrally manage all your ESG commitments. The ESG Management application also facilitates easier reporting on the progress you make on your ESG initiatives.
Entry point to the official product information pages
Entry point to the official product documentation
Summarized overview in one PDF file
What is Environmental, Social, and Governance (ESG)?
More detailed explanations
Activate ESG Across your Enterprise
Improve ESG impact and business outcomes with powerful products that build long-term trust and value.
Operationalizing the ESG Business Imperative
Read this ebook to learn how businesses can create sustainable, long-term growth and enhance value creation by implementing ESG practices and establishing a mature ESG capability.
This Success Pack will help with the implementation of ESG, designed to drive customers into maturity and align them to advance into the next phases of their customer journey.
From a People, Process, Data/Analytics and Technology perspective the typical insights and risks that may be faced during an implementation along with recommended solutions and mitigation options.
Outlines the baseline process explaining the configurable options with the objective of determining the to-be process and corresponding configuration requirements for Environmental, Social and Governance.
Trainings & Courses
Environmental, Social, Governance Management (ESGM) Implementation
This course is designed for implementers, administrators, and managers who need to implement and administer ESG Management. Learners attending this course can expect to learn how to install ESG Management, create and configure core ESG components, and execute metric definitions to collect ESG metric data. The course is structured in a streamlined and easy-to-follow format with informative text, interactive graphics, detailed demos, videos, hands-on lab activities, and knowledge checks.
Articles & Blog Posts
2023-12-26 by Julia Allen
ESG: What is it? How does my company track it?
Have you been hearing about environmental, social and governance pillars (ESG) lately? Recently it came up for me (via the news), because Tennessee (my state) is suing BlackRock (the asset management group with major, major investments in Apple, Microsoft, Amazon and Google, as well as Nvidia and Broadcom) claiming they misled Tennesseans on their investment strategies. So why is everyone so upset? What is ESG, and why is the strategy so important? “Basically, why do I care?”
Podcasts & Videos
2022-09-22, by ServiceNow Community
Introducing Our Environmental, Social And Governance Solutions
ESG is a hot C-suite topic due to investor, customer, regulator and employee interest. In this session, learn about ServiceNow's ESG offering, including our ESG solution that allows customers to plan, organize, manage, and report on their ESG efforts.
2022-10-11, by ServiceNow Community
Learn about the new capabilities and benefits of our ESG Management software, which helps customers improve their ESG performance and to collect and report ESG data across the enterprise to customers, investors and regulators.
2022-10-13, by ServiceNow Community
Gain control of your climate and ESG risks using ServiceNow IRM
Learn how ServiceNow Integrated Risk Management and ESG Management work together on an enterprise-wide system of action for handling climate and ESG risk.
2022-11-10, by ServiceNow Community
Understanding the ESG Maturity Model
Join this live webinar to learn more about the ESG Maturity Model. ServiceNow's experts will cover everything you need to know about the ESG Maturity Model. You will also get an understanding of how ServiceNow uses this model to support customers on their ESG Journey. You won't want to miss out! Register today.
2025-03-11 by ServiceNow Community
ESG Management has some exciting new features being released, and we’ll be showing the highlights in this not to be missed webinar. Metric enhancements include submission and approval enhancements; operand values display in calculated metric definitions; support for HTML and single-choice data types and historical data upload for ESG business personas. We’ll also show you how our Forecast planning and analysis tools helps you in strategic planning by creating "What-if" scenarios. For reporting capabilities, we have also added HTML data support for Office 365 as well as dynamic filtering capabilities.
2025-03-11 by ServiceNow Community
ESG Management has some exciting new features being released, and we’ll be showing the highlights
2025-10-27 by ServiceNow Community
What’s new in the Zurich release for ESG Management
We are introducing Now Assist for ESG Management, an automated Gen AI-based solution that can accurately extract and categorize ESG-relevant data from energy and utility bills regardless of their format or complexity. It’s part of the new ESGM Pro+ solution. We’ll also cover at updates to ESGM’s forecast planning and analysis tools that generate "What-if" scenarios to improve strategic decision-making.
Troubleshooting
Known Error Portal
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