The Zurich release has arrived! Interested in new features and functionalities? Click here for more

Governance, Risk and Compliance (GRC)

An integrated approach to build operational resilience, mitigate risk, and manage compliance.

ServiceNow AI Control Tower in the Zurich Release - Mastering AI governa...
blog

ServiceNow AI Control Tower in the Zurich Release - Mastering AI governa...

Usman Sindhu
A quick overview of the Zurich release for Risk.
blog

A quick overview of the Zurich release for Risk.

The Zurich Release is He...

Rosalind Morvil
Build your Gen AI skills using our Now Assist for IRM speed learning con...
Article

Build your Gen AI skills using our Now Assist for IRM speed learning con...

Mary Hain
Demos of the major new Risk capabilities (including Now Assist) in the Z...
Article

Demos of the major new Risk capabilities (including Now Assist) in the Z...

Mary Hain
Is your risk program stuck in neutral? Try our new domain guidance to g...
Article

Is your risk program stuck in neutral? Try our new domain guidance to g...

Mary Hain
Get ready for your Third-Party Risk Management (TPRM) Adoption
Article

Get ready for your Third-Party Risk Management (TPRM) Adoption

Mary Hain
ESGM Delivery Accreditation is Now Available
Article

ESGM Delivery Accreditation is Now Available

The Environmental, Social, and Governance Management...

Mary Hain
Getting Started with Business Continuity Management (BCM): Features and...
Article

Getting Started with Business Continuity Management (BCM): Features and...

Mary Hain
May Store Release - Read some of the highlights of what we are releasing!
blog

May Store Release - Read some of the highlights of what we are releasing!

Rosalind Morvil
Introducing the ServiceNow AI Control Tower
blog

Introducing the ServiceNow AI Control Tower

Managing AI effectively is one of the biggest challe...

teresalaw
Are you ready to start your implementation journey for a ServiceNow Risk...
Article

Are you ready to start your implementation journey for a ServiceNow Risk...

Mary Hain
Get Ready for Connect x Accelerate 2025 – ServiceNow’s Integrated Risk a...
Article

Get Ready for Connect x Accelerate 2025 – ServiceNow’s Integrated Risk a...

Priscilla Muiua

Getting Started

Getting Started with Now Assist

Get ready for your Third-Party Risk Management (TPRM) Adoption

Business Continuity Management (BCM): Features and Capabilities

Welcome Guide

Product Checklist

Quickstart Guide

Product Success

Training Path

Build a solid learning path to prepare for your implementation journey

Training Path

FAQ

Release Updates

Process Guides

Measure and Grow

Cyber Risk Domain Guidance

Measuring Business Outcomes

Performance Measurement and Analytics

AI Maturity Index

Connect at events

Live on ServiceNow: What’s new in the Zurich release for ESG Mana...

Online 09/30/25

Live on ServiceNow: What’s new in the Zurich release for ESG Mana...

Online 09/30/25

WEBINAR: Raising the Bar: Preparing for Proposed Updates to the H...

Online 10/01/25

In-Person ServiceNow Event: Connect x Accelerate 2025: The Integr...

Online 10/14/25

On-Demand and Live Events

Get Ready for Connect x Accelerate 2025 – ServiceNow’s Integrated Risk a...
Article

Get Ready for Connect x Accelerate 2025 – ServiceNow’s Integrated Risk a...

Priscilla Muiua
2025 Risk & ESG Events
blog

2025 Risk & ESG Events

2025 Risk & ESG Events Integrated Risk Management (IRM) | Third-party Risk Man...

Emily_Podhajsky
2024 Risk & ESG Events
blog

2024 Risk & ESG Events

2024 Risk & ESG Events Integrated Risk Management (IRM) | Third-party Risk Man...

Jeanne Mardis
Risk on-demand webinars by product 2024
blog

Risk on-demand webinars by product 2024

Risk & ESG On-Demand Webinars Check out these on-dem...

Jeanne Mardis

Resources

Digital Operational Resilience Management

DORA

Digital Operational Resilience Management

Release Notes

Essential Checklist for ESG

GRC Terminology

Entitlements

Store

Now Create

Risk Roadmap

This is a private group, invitation only

Risk Roadmap

Risk & ESG PAC

This is a private group, invitation only

Risk & ESG PAC

Accelerate

This is a private group, invitation only

Accelerate

Activity in GRC

Ask a Question

Question status: Question status:

Sorted by:

Featured New Course Launch—GRC: Privacy Management (PM) Essentials Is Now Live!

The GRC: Privacy Management (PM) Essentials course is designed to help implementers and process users confidently manage personal data and privacy policies for customers and employees. Whether you're navigating global regulations or building privacy ...

blog

Featured Demos of the major new Risk capabilities (including Now Assist) in the Zurich release

The Risk Zurich release is here! Get a first look at the new Risk GenAI-powered capabilities to improve your risk team’s productivity and efficiency. Here are the latest demos for Now Assist in our Risk portfolio. Now Assist for IRM: Common Contro...

Article

Featured Get ready for your Third-Party Risk Management (TPRM) Adoption

Welcome to the Speed Learning series for Third-Party Risk Management (TPRM), where you’ll find everything you need to succeed with ServiceNow TPRM and the IT Vendor Risk domain, which focuses on identifying and managing risks specific to your technol...

Article

Featured 2025 Risk & ESG Events

2025 Risk & ESG Events Integrated Risk Management (IRM) | Third-party Risk Management (TPRM) | Business Continuity Management (BCM) | Privacy Management | ESG Management (ESGM) September Sept 10RISKServiceNow EventWednesday, September 10Put AI to ...

blog

🚀 Smart Assessment Engine Blog Series: Powering Intelligent Workflows with Seamless Assessments

Modern enterprise workflows are becoming increasingly data-driven and decision-heavy — and with that, the need for intelligent assessments has never been more critical. Whether you're measuring service quality, assessing user satisfaction, collecting...

Article
Field Service Management
Governance Risk and Compliance
Integrated Risk Management (IRM)
Smart assessment

ServiceNOW Software Assurance Maturity Model

Hi community, Is anyone currently involved in providing questionnaires and preferably integrating the ISF SOGP with the OWASP Software Assurance Maturity Model. Please let me know, if any experience is available! Kind regards, Martin van Dommelen

Question

Live on ServiceNow: What’s new in the Zurich release for Business Continuity Management and Operatio

Sign up to see features from the latest Business Continuity Management and Operational Resilience release in Zurich. We will explore some cool new features, including a new BCM capability to generate executive and regulatory reports in MS Word. An...

Event
Governance Risk and Compliance
Virtual
Webinar

Resolved! Smart assessment engine action category

Hello,I created a custom choice field on the sn_compliance_control table to capture the result of an assessment.In my assessment, I only have one question with 6 radio button choices, and each choice should map directly to the values of this custom f...

Question

policy exception guidelines

Hi, This is not a technical question, but more user training, Background:My client is implementing policy and policy exceptions, and wants assistance on how to provide guidelines to the organization, on when a policy exception is reasonable and when ...

Question

Combining the TPRM Portal with the CSM Portal

Hello ServiceNow Community,I hope this message finds you well. I am reaching out to discuss a topic around a servicenow instance that needs both the csm and tprm portal working on their instance and allowing the same external user to access both port...

Question
Integrated Risk Management (IRM)
Vendor Risk Management

Auto populate Assessor Group and Due date in risk assessment popup

Hello - I want to populate the Assessor to default group and populate due date to 10. How to achieve this inrisk assessment popup?

Question
Integrated Risk Management (IRM)

Automation action set assessment

Hello Community, I have an issue, I can’t populate a custom_status field (a String on my control). I want to pull the value from Response based → Q1, but that option is greyed out. I also tried adding a subflow input for custom_status as a Reference...

Question

Third Party Risk Management Password Resets for Vendor

We seem to have a number of vendors who need their passwords reset when trying to access our vendor portal for completion vendor risk assessments. All of the documentation we have read says that you must have admin privileges to reset these passwords...

Question

Resolved! Automated Responses on Smart Assessment do not correctly populate an answer

I'm trying to meet a requirement to automatically answer some questions in a GRC Smart Attestation for a Control. Use case 1: I have a radio button question with 2 answers (Yes/No) (Question 1). Then I created another radio button question with the ...

Question

Risk Heatmap component-UI builder

Hi All, Im new to UI builder , I have one doubt on how to create heatmap using ui builder The above are the images from the OOTB workspace, For some requirement I need to built the same in some other workspace.But Im not able to find this component i...

Question

Heatmap with multiple colour

I have heatmap, where i can use two colors to define them which is available in out - of - box configurationbut i need to define multiple colours to define heatmap.this is the heatmap which is was createdbut i want to replicate in this way can anyon...

Question
Risk Management

Privacy Assessment not generated

Hi, Still new to GRC and I am not able to generate privacy assessment for an entity. I followed steps here: Send a privacy assessment from an entity (servicenow.com)But I am not able to see assessible records for that template and impersonating the e...

Question

Heat map clicked - page redirection

when heatmap is clicked i need show the specific record.As per requirement, when a user clicked any of the cell in the heatmap, i need to show the record.but currently its not working, how to achieve it

Question
Risk Management

Deleting assessment templates from Assessment workspace

Dear community, It should be a basic functionality but I don't currently find it. I'm looking forward to as part of the clean-up of my developments to deleting some assessment template from the Assessment workspace but I don't find currently the opti...

Question

Ask a Question

Top Helpful Authors

User

Count

Unanswered questions

Subject

Author

Posted

ServiceNOW Software Assurance Maturity Model

an hour ago

Heatmap with multiple colour

yesterday

Problem With Issue Management KPI

Thursday

Update Business Process table data on BIA

Thursday

How to set the Audit Engagement to closed state wi...

a week ago

Connect at events

Live on ServiceNow: What’s new in the Zurich release for ESG Mana...

Online 09/30/25

Live on ServiceNow: What’s new in the Zurich release for ESG Mana...

Online 09/30/25

WEBINAR: Raising the Bar: Preparing for Proposed Updates to the H...

Online 10/01/25

In-Person ServiceNow Event: Connect x Accelerate 2025: The Integr...

Online 10/14/25

Let's connect together

Join us to make our over 890K member community even better. Create your free account and make the world work better for everyone.

Join the Community

Governance, Risk and Compliance (GRC)

Hot Topics

ServiceNow AI Control Tower in the Zurich Release - Mastering AI governa...

Usman Sindhu

A quick overview of the Zurich release for Risk.

Rosalind Morvil

Build your Gen AI skills using our Now Assist for IRM speed learning con...

Mary Hain

Demos of the major new Risk capabilities (including Now Assist) in the Z...

Mary Hain

Is your risk program stuck in neutral? Try our new domain guidance to g...

Mary Hain

Get ready for your Third-Party Risk Management (TPRM) Adoption

Mary Hain

ESGM Delivery Accreditation is Now Available

Mary Hain

Getting Started with Business Continuity Management (BCM): Features and...

Mary Hain

May Store Release - Read some of the highlights of what we are releasing!

Rosalind Morvil

Introducing the ServiceNow AI Control Tower

teresalaw

Are you ready to start your implementation journey for a ServiceNow Risk...

Mary Hain

Get Ready for Connect x Accelerate 2025 – ServiceNow’s Integrated Risk a...

Priscilla Muiua

Getting Started

Getting Started with Now Assist

Get ready for your Third-Party Risk Management (TPRM) Adoption

Business Continuity Management (BCM): Features and Capabilities

Welcome Guide

Product Checklist

Quickstart Guide

Product Success

Training Path

FAQ

Release Updates

Process Guides

Measure and Grow

Cyber Risk Domain Guidance

Measuring Business Outcomes

Performance Measurement and Analytics

AI Maturity Index

Live on ServiceNow: What’s new in the Zurich release for ESG Mana...

Live on ServiceNow: What’s new in the Zurich release for ESG Mana...

WEBINAR: Raising the Bar: Preparing for Proposed Updates to the H...

In-Person ServiceNow Event: Connect x Accelerate 2025: The Integr...

On-Demand and Live Events

Get Ready for Connect x Accelerate 2025 – ServiceNow’s Integrated Risk a...

Priscilla Muiua

2025 Risk & ESG Events

Emily_Podhajsky

2024 Risk & ESG Events

Jeanne Mardis

Risk on-demand webinars by product 2024

Jeanne Mardis

Resources

Digital Operational Resilience Management

Release Notes

Essential Checklist for ESG

GRC Terminology

Entitlements

Store

Now Create

Risk Roadmap

Risk & ESG PAC

Accelerate

Related Products

Security Operations

Employee Center

CMDB

Source-to-Pay Operations

Featured New Course Launch—GRC: Privacy Management (PM) Essentials Is Now Live!

Featured Demos of the major new Risk capabilities (including Now Assist) in the Zurich release

Featured Get ready for your Third-Party Risk Management (TPRM) Adoption

Featured 2025 Risk & ESG Events

Resolved! Smart assessment engine action category

Resolved! Automated Responses on Smart Assessment do not correctly populate an answer

Live on ServiceNow: What’s new in the Zurich release for ESG Mana...

Live on ServiceNow: What’s new in the Zurich release for ESG Mana...