Flow Designer , In subflow with script for Email message body , some value is not populating flow

jaiho_rai
Kilo Sage

 

When tried to access the subflow variable and tried to dotwalk value is not appearing 

jaiho_rai_1-1712322169788.png

Case table contain  --- field Partner that is referencing to customer_account , Incident case -- referncing to incident table .
var CaseNumber = fd_data.subflow_inputs.casenumber.number; ----> value showing 
var PartnerName = fd_data.subflow_inputs.casenumber.partner; it's not showing
var Incident  ---> fd_data.subflow_inputs.casenumber.incident_case -->it's not showing
 
1 ACCEPTED SOLUTION

Community Alums
Not applicable

Hi @jaiho_rai ,

Please check in the case in ask has partner and incident case values.

 

View solution in original post

8 REPLIES 8

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

What is debugging giving you for info? Please share.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

When I tried to pop up the value below 

Sub flow --- Input ---> CaseNumber ---> sn_customerservice_case --> from there I trying to do walk .

The number  value is showing

var CaseNumber = fd_data.subflow_inputs.casenumber.number; ---->This value is showing in email body.
var PartnerName = fd_data.subflow_inputs.casenumber.partner ---> This value is not showing any value in Email body.
var Incident  ---> fd_data.subflow_inputs.casenumber.incident_case -->This value is not showing any value in Email body.

Try to add debugging, are the values even correct? Is it throwing an error? Etc..

 

Also do share more of your Flow, now we only see a tiny bit so can only guess or mention... debug 🙂

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Community Alums
Not applicable

Hi @jaiho_rai ,

Please check in the case in ask has partner and incident case values.