Hello ServiceNow Community,I'm looking for a reusable solution to automatically send notifications to a specific email group whenever a new alert is created in ServiceNow with a particular Type value.Ideally, I would like a configuration-driven appro...
Hello Experts,I am currently investigating the conditions under which a record is created in the kb_use table when a knowledge article is used. The kb_use table contains a boolean field "used" to indicate whether a knowledge article has been utilized...
In our recent Rust-based projects at SoluLab , we've found that keeping code modular with traits, using Cargo workspaces, and writing thorough tests helps a lot when adding custom features. Rust’s learning curve is steep, but the performance payoff i...
Dear Team, i would like to get data for only resolved ticket when task[task] selected in servicenow. Thanks, Praveen K
Customers sometimes will shy away from investing in ServiceNow because it does not seem like the right fit for them. Some reasons include:A platform may feel like a monolithVendor lock-inPricingReduced freedom in architectureSeveral companies are usi...
Not sure where to direct this question but needed to start somewhere. I have an issue with completing the Performance Analytics (PA) Advanced training because I can't create a Indicator Source because the Facts Table does not exist. When does the ...
I'm trying to get a report or list of KB view counts by source. Our KBs can be viewed from our ESC portal, KB portal (SP), incident and native. I'd like to be able to filter view count depending on where the KB was viewed.
my instance dev192300 is not waking up from hibernation.
This project involves analysing the cancellation rate for ride requests, specially from users who are not banned. Given two tables, trips and users containing information on trips and users respectively. Calculate the cancellation rate for carpool re...
I need suggestions on how to improve adoption of the problem management process within my organization. At the moment the prob mgt process exists but other processed such as incident mgt (major incident & outages) and change mgt are not being leverag...
Action required: MSOnline and AzureAD PowerShell retirement - 2025 info and resourcesIs this being addressed by ServiceNow? If so, is there a plugin or update to our existing processes?
Hi Experts, I have one Requirement which is related to get the Unread Knowledge Articles by using the kb_use table.This needs to be archive by database base view. As per my knowledge KB_USE table is creating new records when we viewed that particular...
Hello everyone,I’m currently working on setting up COE (Center of Excellence) for IT Service Management (ITSM) within ServiceNow for my organization and would love to hear from those who have experience with this processWhat are some best practices, ...
In the flow designer, I included a "wait for duration" activity with a configured duration of 1 hour. However, after submitting the request, when I check the flow context, it indicates a waiting duration of 2 days. How is this occurring, and are ther...
Hi, I'm working on a task where my focus is on creating an incident ticket through virtual agent. But before creating the incident the virtual agent should be able to check for any existing knowledge articles for the issue and if the virtual agent co...
