ISO/IEC 27001 is an international standard for Information Security Management, focusing on implementing an ISMS (Information Security Management System). It's not just a technical standard — it requires that processes, technology, and people work to...
How can I check the actual database size of a non-production instance? Besides using the DB Footprint in Now Support, are there other methods to accurately determine the DB size of an instance?It seems that the "Instance Usage > Application Usage Ove...
Hello, We are trying to unable advance work assignment feature in the Xanadu version. Please guide what kind of roles required and steps. Thanks,JD
How to load a UI Script in the Widget Client Script?I has a UI Script named WinwheelJS but dont know how to load it in widget client script.
Hello guy, can anyone help me how can I return the support group value in ' Use reference qualifier ' currently I'm using the Simple option and when I selected it on my created catalog item its returning the Name value which is the ' Service Name RB ...
Hello, I am looking for knowledge document related to the Performance Analytics for Xanadu version through which I will get to know what all the out of the box features available in this version for what all the new things we have in the PA Xanadu ve...
In Service Operations Workspace, on the Incident form , the Caller card (right-side preview panel) only appears after the record is saved. Is there a way to make the Caller card appear immediately after selecting a Caller—without needing to save the...
Hi Expert, Question: On the ESC portal, when I search for the catalog item "Deploy DML" while impersonating specific user (e.g., Tony Stark), I’m getting a blank record in the results (refer below image). issue/my findings: When I opened the blank ...
Hi,My PDI Instance is not waking up from Hibernation. I have tried many times. It keeps on spinning.Is there any way to fix this.Thanks for the help
In service now, SP portal We have 3 catalog items which is already present in IT Services category, I have added these 3 catalog items in newly created category as Sales Systems. I need to display sales Systems breadcrumb separately for 3 catalog ite...
We are just getting started using Cloud Runner to run our ATF test suites.In one of the suites, some of the tests are marked as "Mutually Exclusive".Does Cloud Runner pay attention to this when it sets up tests in parallel or, do I have to break up t...
HI Servicenow users,I need a friendly suggestion on a problem i am facing with my project of a mobile application. It is stuck for 6 months as i had outsourced this project to a company which did not workout as i had thought so please if you guys cou...
Hi Colleagues,I am looking for a quick feedback based on your experience. Our Company has a HR Portal, where employees and managers are refer to go to solve their first "easy" inquires around HR policies, HR processes, etc.. BUT if they do not find w...
Hello ServiceNow Community,I'm looking for a reusable solution to automatically send notifications to a specific email group whenever a new alert is created in ServiceNow with a particular Type value.Ideally, I would like a configuration-driven appro...
Hello Experts,I am currently investigating the conditions under which a record is created in the kb_use table when a knowledge article is used. The kb_use table contains a boolean field "used" to indicate whether a knowledge article has been utilized...
