Expert Services forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Triggers for "used" Flag Set to True in the [kb_use] Table

Hello Experts,I am currently investigating the conditions under which a record is created in the kb_use table when a knowledge article is used. The kb_use table contains a boolean field "used" to indicate whether a knowledge article has been utilized...

senon_1-1743574255321.png senon_0-1743574198460.png
senon by Tera Sage
  • 775 Views
  • 4 replies
  • 2 helpfuls

Camunda vs. ServiceNow

Customers sometimes will shy away from investing in ServiceNow because it does not seem like the right fit for them. Some reasons include:A platform may feel like a monolithVendor lock-inPricingReduced freedom in architectureSeveral companies are usi...

Camunda.png

Performance Analytics (PA) Advanced training issue

Not sure where to direct this question but needed to start somewhere.  I have an issue with completing the  Performance Analytics (PA) Advanced training because I can't create a Indicator Source because the Facts Table does not exist.  When does the ...

BevKo by Tera Contributor
  • 1082 Views
  • 7 replies
  • 0 helpfuls

SQL

This project involves analysing the cancellation rate for ride requests, specially from users who are not banned. Given two tables, trips and users containing information on trips and users respectively. Calculate the cancellation rate for carpool re...

EOL for MS PowerShell

Action required: MSOnline and AzureAD PowerShell retirement - 2025 info and resourcesIs this being addressed by ServiceNow? If so, is there a plugin or update to our existing processes?

Resolved! Need Database view for Unread KB's informations.

Hi Experts, I have one Requirement which is related to get the Unread Knowledge Articles by using the kb_use table.This needs to be archive by database base view. As per my knowledge KB_USE table is creating new records when we viewed that particular...

Virtual Agent creation

Hi, I'm working on a task where my focus is on creating an incident ticket through virtual agent. But before creating the incident the virtual agent should be able to check for any existing knowledge articles for the issue and if the virtual agent co...