how to get resolved ticket data when task[task] selected in servicenow when
Dear Team, i would like to get data for only resolved ticket when task[task] selected in servicenow. Thanks, Praveen K
Forum Posts
Camunda vs. ServiceNow
Customers sometimes will shy away from investing in ServiceNow because it does not seem like the right fit for them. Some reasons include:A platform may feel like a monolithVendor lock-inPricingReduced freedom in architectureSeveral companies are usi...
Performance Analytics (PA) Advanced training issue
Not sure where to direct this question but needed to start somewhere. I have an issue with completing the Performance Analytics (PA) Advanced training because I can't create a Indicator Source because the Facts Table does not exist. When does the ...
I'm trying to get a report or list of KB view counts by source. Our KBs can be viewed from..
I'm trying to get a report or list of KB view counts by source. Our KBs can be viewed from our ESC portal, KB portal (SP), incident and native. I'd like to be able to filter view count depending on where the KB was viewed.
Instance not waking up
my instance dev192300 is not waking up from hibernation.
SQL
This project involves analysing the cancellation rate for ride requests, specially from users who are not banned. Given two tables, trips and users containing information on trips and users respectively. Calculate the cancellation rate for carpool re...
Resolved! Problem Management Maturity - Suggestions on improving adoption
I need suggestions on how to improve adoption of the problem management process within my organization. At the moment the prob mgt process exists but other processed such as incident mgt (major incident & outages) and change mgt are not being leverag...
EOL for MS PowerShell
Action required: MSOnline and AzureAD PowerShell retirement - 2025 info and resourcesIs this being addressed by ServiceNow? If so, is there a plugin or update to our existing processes?
Resolved! Need Database view for Unread KB's informations.
Hi Experts, I have one Requirement which is related to get the Unread Knowledge Articles by using the kb_use table.This needs to be archive by database base view. As per my knowledge KB_USE table is creating new records when we viewed that particular...
Seeking Best Practices for Establishing a ServiceNow ITSM Center of Excellence
Hello everyone,I’m currently working on setting up COE (Center of Excellence) for IT Service Management (ITSM) within ServiceNow for my organization and would love to hear from those who have experience with this processWhat are some best practices, ...
Facing issue with the wait for Duration of time activity in the Flow designer
In the flow designer, I included a "wait for duration" activity with a configured duration of 1 hour. However, after submitting the request, when I check the flow context, it indicates a waiting duration of 2 days. How is this occurring, and are ther...
Virtual Agent creation
Hi, I'm working on a task where my focus is on creating an incident ticket through virtual agent. But before creating the incident the virtual agent should be able to check for any existing knowledge articles for the issue and if the virtual agent co...
Resolved! Calling a script include in Report filter not working
Hi,I'm trying to filter in progress records in incident table in reports using script include as a filter.I created a script include for filtering in progress records on incident table. Then I try to call the script include in the report's filter bu...
HRSD - Non HR Admin Access Response Template Configuration, Fulfillment Instructions & Checklists
Hi There,Requirement - Non HR-Admin to do the following:=====================================Response templates through the menu "HR Administration" | "Response Template Configuration"Fulfillment Instructions through the menu "HR Administration" | "H...
set assignment group in RITM using script in workflow
i have created a list collector variable in a catalog item. the list collector contains locations data. i want that when user orders the catalog item, an assignment group is assigned to the RITM based on the count of locations ordered by the user. i ...
