How Can ServiceNow Be Used to Automate Feedback Collection and Analysis for Retail Surveys Like Kroger's?
Hi Everyone,
Kroger's feedback survey is a great example of using customer surveys to enhance services and improve customer satisfaction. Iam curious how a platform like ServiceNow could streamline such processes for a retail chain.
For example:
- Can ServiceNow automate the collection, categorization, and analysis of survey data?
- How can workflows be designed to route customer feedback to relevant departments for action?
- Are there tools in ServiceNow that could help link survey data to employee performance or service improvements?
If anyone has experience using ServiceNow for customer feedback management or similar use cases, I would love to hear your insights or best practices!
