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how to get resolved ticket data when task[task] selected in servicenow when

PraveenK4686498
Tera Contributor

Dear Team,

 

i would like to get data for only resolved ticket when task[task] selected in servicenow.

 

Thanks, 

Praveen K

 

 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Hi @PraveenK4686498 

 

You need to add a condition, on which table you are creating this report.

 

AGLearnNGrow_0-1743168645443.png

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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PraveenK4686498
Tera Contributor

Hi Atul,

Here is the snapshot of query i have selected and Type would be Trend graph.

PraveenK4686498_2-1743490820088.png

 

Regards,

Praveen K

 

 

Hi @PraveenK4686498 

 

We can't trend on task types as a whole; we can only trend individual task types.

 

AGLearnNGrow_0-1743508760049.png

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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