Hello Experts, Recently i came across the table ( incident activity log Assignment) which has nearly 60 million records and i want to keep the data only for last 2 years , anything older than 2 years has to be deleted . Now, since clean up has to be ...
Hi,Please help me to create scheduled job to trigger email notification and incident:Table name = cmdb_ci_computero If (today – Computer last login date) = 30 or 35 Trigger email notification event XXXXX Notification email body:Computer name ...
Hello, I'm trying to create an interactive filter for a report on the "task" table. I want it to filter out the tasks that are related to the Requestors Agency/Company. The filters for Incident, Sc_task, and sc_req_item work fine. I'm not seeing a...
I am having an issue where my Tickets are being cloned or duplicated by an closed/resolved Ticket. Example : Jane_doe raised a Ticket where she had issues with sound on laptop. This Ticket is now closed. Unfortunately, all new Tickets with different ...
How to change the username and password of the now learning.(Ex: Working in XYZ company switching to abc company that time how to withstand certificate details and all)Can any one please help me on this.
I have the Contextual side Panel configured in HR Case screen with 7 tabs, need to have the same list shown in the HR Interaction Screen. Appreciate any help !! Thanks! HR Case Page : HR IMS - Interaction Page
Hello all, I am pulling almost a Million records from Tenable.SC using Apache Nifi and trying to put them into Service Now table. When doing it with an API end point i seem to break SNOW with way to many in the queues. I was wonder if there is an ...
Is it possible to implement the 3 strike policy, currently followed in incident management ( assuming it is an out of the box feature), for service requests as well? if so, would this be an out of the box feature, or would it require customization? ...
Change request E2E TEST USING ATF IN ServiceNowCan anyone provide the E2E Steps for Change request (NEW to close)can anyone help me on this with the steps
May I know the Export Control Classification Number (ECCN) for ServiceNow ACC agent ?
I have a PA Dashboard with interactive filters but I want to have a breakdown source with elements for empty records. I have already setup the breakdown source filters to pull only empty records however, after adding the breakdown source to my dashbo...
Hi team, I need to accomodate the field label in single line and left aligned. I have tried to change the max length and applied split but still coming in 3 lines with alignment not proper. Please help. I have attached screenshot for your reference ...
I need help with a script that that will go through the members of a given group or list of groups and compare the user's roles to the group's roles.If the user does not have all the roles given by the group, the script should remove and re-add them...
How do I configure the Service Portal in a way that users are able to go to the service portal and view a list of their open Requests. Like the image attached
Proactive triggers: when a customer is holding at the top of chat queue for live agent more than 3 minutes then display a message.Is it possible AWA queues with proactive triggers?