Update Service Portal
How do I configure the Service Portal in a way that users are able to go to the service portal and view a list of their open Requests. Like the image attached
Forum Posts
Proactive triggers: Display a message when customer is waiting for live agents more than 3 mins
Proactive triggers: when a customer is holding at the top of chat queue for live agent more than 3 minutes then display a message.Is it possible AWA queues with proactive triggers?
Test cases from Excel to Test Management 2.0
Hi There, We have uploaded test cases/steps from excel to Test management 2.0 using transform map. But test steps is showing only 60 characters. I did check sn_test_management_step table setting for column "Step" its a String with 65k max length. Doe...
DigiCert Integration with ServiceNow
Hoping someone can give me some direction.I've watched the videos on DigiCert integration with ServiceNow and it looks great with one exception: Does ServiceNow have the ability to generate a password protected .pfx file as part of the process? Accor...
client script to validate glide list field value
i have scenario to make the field mandatory on change of the assignment group on INC table based on the below conditionthere is a glide list field on group table referring to sys_user_group_list table which may have more than one comma separated valu...
Catalog widget height and image scaling
I've just upgraded our dev instance to Washington, and with that the service catalog that we are using has been experiencing a display issue. The widgets are no longer scaling the images that are uploaded as the homepage icons, and the height of the ...
Resolved! How to call a script include in the report for my requirement?
Hello experts, I am seeking a help to achieve the below requirement:We have a custom table as "u_cisco_management", if there are multiple records in that table with same Reference numbers.From those records, initially created record that has checkbox...
Resolved! How to generate variable value based on requested_for value
I have requirement - create a variable Account name with the type single line text.Account name should generate depands on requested for value(the value coming from order confirmation page, by default requested for value displays currently logged in ...
how to change requested for text color red into service portal
how to change requested for text color red into service portal after order submission of service request page, pls refer attached screenshot: Thanks.
How to set requested for value as variable value
Hi, could you pls assist me to setup request for field value as Service Request Variable Value in service portal-In service Request form, we have variable - New service account name, single line text field.After submission of this service request for...
CMDB purposes / limits?
Greetings.From what I've read, the ServiceNow CMDB is intended to catalogue and track an organization's IT assets. Straightforward enough. But ...1) what about software? Where does CMDB's 'management' of software (e.g. - cmdb_ci_application_softwa...
Business Application Table Dashboard
Hi, we are wondering if any of you know how the Dashboard function of the Business Application Table works, we are currently having trouble locating all changes that are made to the application, only unplanned changes are shown in the summary and det...
looking for step by step guide to implement Azure AD SSO Setup in a domain Separated environment?
If Servicenow provide any official doc or now learning guide or article steps that will be helpful please suggest?
missing req value on sctask
Hi guys I'm having some random issues with some catalog items. Sometime when a user submit a request on the sc task table list view im missing the value inside the request number. It's not happening everytime for the same items and also i did look at...
installation module problem
Hi Service experts, above is a screen shot of my installation of Integrated Risk Management plugin. For one week I have not been able to get installed. I have taken my computer to a store technician who charge me fee and yet could not install. And I ...
