How to Migrate Document Intelligence trainings on Xanadu

RathanK
Kilo Guru

‎06-10-2025 10:40 PM

Hello Community,

Hope all are doing well.

I am working on ServiceNow Document Intelligence for one of our projects, which I need to train few Invoices which are in PDF Document, I did all the trainings for documents in Dev Instance and I need to move those use cases trainings to Test instance, I just wondering how can I migrate those trainings done in Dev Instance to Test and then Prod. If anyone come across my community post please feel free to reach me on rathan.kumar@lmteq.com or can reach me on LinkedIn as well https://www.linkedin.com/in/snrnk140999/

 

Looking forward to hear the responses. Thanks.

 

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Regards,
Rathan K
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Matthew_13
Kilo Sage

2 weeks ago

Hi!

Currently, in ServiceNow Document Intelligence, there isn’t an out-of-the-box way to directly migrate trained models or use case trainings between instances. Here’s what you can do:
  1. Export / Import JSON
    • When you train a document model, you can often export the configuration or training JSON from Dev.
    • In Test or Prod, you can import that JSON to recreate the model.
  2. Re-train in the target instance
    • If export/import isn’t available, the usual approach is to re-train the models in Test/Prod using the same document set.
  3. Automate with Update Sets or API
    • Some aspects of configuration (like document types, field mappings) can be moved via Update Sets or ServiceNow APIs, but the trained AI data usually needs to be migrated via JSON export/import.
Always validate the model in the target instance after migration to ensure predictions work as expected.
 
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