Automate bulk upload-excel sheet in ServiceNow for ATF
Is there a way to automate bulk upload-excel sheet in ServiceNow for ATF ?If yes please do let me know the process.
Forum Posts
How to connect Outbound API coonection with ServiceNow to Control M api
Need to understand how connection we can establish1) How to Authenticate from ServiceNow to control M API 2) What all things required to establish this connection . 3) what will be connection type whether is this I have tried to create Rest Message ...
Assess commercial property security needs, choose effective services for comprehensive protection.
How do businesses assess the unique security needs of their commercial properties, and what factors should be considered when selecting and implementing commercial property security services to ensure comprehensive protection?
Automated responses
Hi! I'm trying to figure out how to automate communications from Servicenow, such as monthly maintenance notifications or change to production notices and the like. Does anyone have experience with this?
How to populate list view of incidents based on certain criteria based on a indirect field?
There are 5 criteria provided, based on which max 5 incidents needs to be populated. There is a field POD under company field and 7 pods provided. We need to Select five tickets per pod using criteria 1,2,3,4, and 5. We need a list view of those inci...
First time Fix/First Call Resolution report
Hi all, I am trying to create a report for first time fix/First call resolution within incident and request in January 2024. Any idea what the conditions should be? Also I would like set the dataset for both request and incident (side by side graph...
Discovery Source Behavior
Hi All,We recently setup the SCCM & Intune Service Graph Connectors in our environment and we have noticed that the discovery source for the Hybrid computers managed by both systems keeps switching between the two when the jobs run. So for example SG...
Resolved! Transform maps import
HI It's possible to modify the complete message when the import data is done.
Ways to automate the ticket audit task!
Dear All, I am inquiring about automating the process of auditing IT tickets. Currently, we manually validate tickets, conducting checks on various aspects such as Ticket Type, Configuration Items, Priority, documentation, and more, handled by IT per...
Test Management 2.0 test to scrum task
We are updating the test management 2.0 for all development and enhancement. for each enhancement a scrum task is assigned to the tester, and tester would update the test in the test management 2.0 I want to create a report of all enhancements scrum...
Not able to add users to the User Group
I have created a ON DEMAND scheduled job which removes the users on specific condtions (Last Login is empty). but as it is ON DEMAND job it should run only when i execute. But what happening is as soon as i am adding the user to the target group the ...
Deployment of 5G
I was going through this link: 5G Modeling Best Practices - ServiceNow Community step by step. However, Under this Section "Create Application Services for each Instance of the Network Function" , I have to follow this step "Navigate to Workspace > ...
Multicurrency Function
Hi How does the multi-currency function in ServiceNow facilitate the management of exchange rates, including the timing of rate changes such as quarter-end, average rate, budgeted rate, and actual forecast rate? Additionally, what methods does Servi...
JIRA-ServiceNow Integration - Configuring JIRA project
I am looking for a way to automate project creation in JIRA using ServiceNow if the customer project doesn't exist in JIRA. I found in few articles that creation of JIRA project from SN in possible, but my query is - Can we configure the JIRA projec...
Software Usage records for Reclamation Rule with Software Product without a Software Product Process
Hi all,I have a question regarding the records gathered in the software usage table (samp_sw_usage).A reclamation rule with type "Last Used Date" for the "Installed software", was created for the software product "Project Online" and "Zscaler" long t...