No issuer certificate found for XXX-XXX-api

[Ravi Kand]

1) My Username is granted with Write access to BMC Portal.

2) Use MID server = True 

    Application = BMC Remedy Spoke

    Accessible from = This application scope only

    End Point: https://XX-XXXX-api/api/qs/oa2/v1

    Authentication Type = Basic

    Basic auth profile = BMC Test

    Use mutual authentication = Unchecked

    Method = HTTP POST

3) Verified whether the End Point is getting response from MID Server, Getting the response.

4) Server team re-installed Root certificate as well and restarted the MID Server.

4) When I run Test using REST Message, I am getting the below error. 

The request failed: Request not sent to uri= https://XXX-XXX-api/api/qs/oa2/v1 : org.apache.commons.httpclient.HttpException: No issuer certificate found for XXX-XXX-api

Please provide your valuable suggestions to resolve this issue.

Thank you,

Ravi

[Maik Skoddow]

Hi @Ravi Kumar Kand 

I think you scenario is explained in https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760274 

Maik

[Maik Skoddow]

Hi @Ravi Kand 

did you check the suggested KB article  

Maik

[Ravi Kand]

Hi Maik,

Thanks for your reply. I checked KB article once I received your response. Resolution given in KB and System Properties in my Tenant are same. No difference found.

com.glide.communications.httpclient.verify_hostname                 = false

com.glide.communications.httpclient.verify_revoked_certificate = false

com.glide.communications.trustmanager_trust_all                        = true

[ersureshbe]

Hi, 

Following options you can try

1. Ensure the url validation using PostMan.verify whether a valid response is received or not.

2. Instead of using spoke, Can you try with flow designer - SOAP/ REST and configure the fields.

3. Enable https logs in ServiceNow and identify detailed error.