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Out of curiosity, what's the preferred way to generate notifications ???

satya9999
Tera Expert

Out of curiosity, what's the preferred way to generate notifications in Flow Designer: using email actions, notification actions, or manual notifications? and Why???

 

 

 

 

 

#ServiceNow #Developer #Community

2 REPLIES 2

SN_Learn
Kilo Patron

Hi @satya9999 ,

 

Please check the below posts, it might answer your queries.

Four Flow Notification approaches (Action script, Trigger Event, trigger notification and Send email 

3 Ways to Notify with Flow Designer 

 

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In my experience I preferred the email action because I have alot more flexibility when I can drag and drop/manually type data. You can also fire an event activity if you preferred using an existing notification.  I just think the send notification activity is limited with what it can do. I needed to copy it as a custom action for further functionality.