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Proactive triggers: Display a message when customer is waiting for live agents more than 3 mins

Hanuman Chandra
Tera Contributor

‎10-07-2024 03:41 AM - edited ‎10-08-2024 06:50 AM

Proactive triggers: when a customer is holding at the top of chat queue for live agent more than 3 minutes then display a message.

Is it possible AWA queues with proactive triggers?

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