Seeking Best Practices for Establishing a ServiceNow ITSM Center of Excellence

sneha a s
Tera Contributor

‎03-09-2025 09:54 PM

Hello everyone,

I’m currently working on setting up COE (Center of Excellence) for IT Service Management (ITSM) within ServiceNow for my organization and would love to hear from those who have experience with this process

What are some best practices, strategies or key considerations you recommend for a successful COE implementation?

What challenges should we anticipate and avoid during this process?

Your experiences and advice will be invaluable to our efforts.

Thank you in advance!

Cheers

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-10-2025 01:54 AM

Hi @sneha a s 

 

Please refer to Now Create Document about same:

 

https://learning.servicenow.com/nowcreate/en/pages/assets?id=nc_asset&nc_ai_search=true&asset_id=3d8...

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