Is it possible to implement the 3 strike policy, currently followed in incident management ( assuming it is an out of the box feature), for service requests as well? if so, would this be an out of the box feature, or would it require customization? ...
Change request E2E TEST USING ATF IN ServiceNowCan anyone provide the E2E Steps for Change request (NEW to close)can anyone help me on this with the steps
May I know the Export Control Classification Number (ECCN) for ServiceNow ACC agent ?
I have a PA Dashboard with interactive filters but I want to have a breakdown source with elements for empty records. I have already setup the breakdown source filters to pull only empty records however, after adding the breakdown source to my dashbo...
Hi team, I need to accomodate the field label in single line and left aligned. I have tried to change the max length and applied split but still coming in 3 lines with alignment not proper. Please help. I have attached screenshot for your reference ...
I need help with a script that that will go through the members of a given group or list of groups and compare the user's roles to the group's roles.If the user does not have all the roles given by the group, the script should remove and re-add them...
How do I configure the Service Portal in a way that users are able to go to the service portal and view a list of their open Requests. Like the image attached
Proactive triggers: when a customer is holding at the top of chat queue for live agent more than 3 minutes then display a message.Is it possible AWA queues with proactive triggers?
Hi There, We have uploaded test cases/steps from excel to Test management 2.0 using transform map. But test steps is showing only 60 characters. I did check sn_test_management_step table setting for column "Step" its a String with 65k max length. Doe...
Hoping someone can give me some direction.I've watched the videos on DigiCert integration with ServiceNow and it looks great with one exception: Does ServiceNow have the ability to generate a password protected .pfx file as part of the process? Accor...
i have scenario to make the field mandatory on change of the assignment group on INC table based on the below conditionthere is a glide list field on group table referring to sys_user_group_list table which may have more than one comma separated valu...
I've just upgraded our dev instance to Washington, and with that the service catalog that we are using has been experiencing a display issue. The widgets are no longer scaling the images that are uploaded as the homepage icons, and the height of the ...
Hello experts, I am seeking a help to achieve the below requirement:We have a custom table as "u_cisco_management", if there are multiple records in that table with same Reference numbers.From those records, initially created record that has checkbox...
I have requirement - create a variable Account name with the type single line text.Account name should generate depands on requested for value(the value coming from order confirmation page, by default requested for value displays currently logged in ...
how to change requested for text color red into service portal after order submission of service request page, pls refer attached screenshot: Thanks.
