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Resolved! Does merging ServiceNow accounts affect my community rank?

My current account was created using my personal email and I've created a new account using company email as my company suggested to create a partner portal account.I know what information will be transferred from my old account to new one but I'm un...

Dee S by Tera Guru
  • 1071 Views
  • 5 replies
  • 2 helpfuls

ServiceNow Instance Hosting

Looking expert Opinion on Instance Hosting. We currently have three instances: Development (Dev), Quality Assurance (QA), and Production (Prod), all hosted directly on our ServiceNow account.Is it possible to migrate these instances to a third-party ...

surajsukuma by Tera Contributor
  • 622 Views
  • 1 replies
  • 0 helpfuls

inactive users and assets assigned to them

I have found a couple of inactive users with assets still assigned to them. I believe there are hundreds more. I cannot find a way to filter for inactive users and assigned assets. I need to unassign these assets to these inactive users. We have over...

Hollister45 by Giga Contributor
  • 892 Views
  • 3 replies
  • 0 helpfuls

Clean up (table) with 50M records

Hello Experts, Recently i came across the table ( incident activity log Assignment) which has nearly 60 million records and i want to keep the data only for last 2 years , anything older than 2 years has to be deleted . Now, since clean up has to be ...

P Seth by Tera Contributor
  • 935 Views
  • 2 replies
  • 1 helpfuls

How to trigger email notification from scheduled job

Hi,Please help me to create scheduled job to trigger email notification and incident:Table name = cmdb_ci_computero If (today – Computer last login date) = 30 or 35 Trigger email notification event XXXXX Notification email body:Computer name         ...

Deepa12 by Tera Contributor
  • 591 Views
  • 2 replies
  • 1 helpfuls

Interactive Filter for Task table

Hello, I'm trying to create an interactive filter for a report on the "task" table.  I want it to filter out the tasks that are related to the Requestors Agency/Company.  The filters for Incident, Sc_task, and sc_req_item work fine.  I'm not seeing a...

jasongblack by Tera Contributor
  • 787 Views
  • 1 replies
  • 0 helpfuls

How to put Millions of records into Service Now

Hello all,  I am pulling almost a Million records from Tenable.SC using Apache Nifi and trying to put them into Service Now table.  When doing it with an API end point i seem to break SNOW with way to many in the queues.  I was wonder if there is an ...

KyleZ by Kilo Contributor
  • 795 Views
  • 1 replies
  • 0 helpfuls

Resolved! service request

Is it possible to implement the 3 strike policy, currently followed in incident management ( assuming it is an out of the box feature), for service requests as well? if so, would this be an out of the box feature, or would it require customization?  ...

Ravi by Giga Expert
  • 813 Views
  • 1 replies
  • 1 helpfuls