ServiceNow Incident-Problem Automation

[manueleriklego]

I'm fairly new in Servicenow and I need some advise to one of my requirement below.

In service now agent work space incident form. i created a cmdb reference field called application (u_application). Now, whenever that field is populated, I need a window pop that shows all active problem ticket then if user selected one, the problem ticket will be populated to problem (problem_id) related records field.

I think in classic UI form, I need to do a UI page, script include and a onchange client script which I am currently working on and hopefully can develop it. However in agent workspace, i read in some article that will be not doable. Is there a way for it? 

Appreciate your expert assistance in advance!

[Mark Manders]

Are you really using agent workspace? Using a configurable workspace like SOW would make it easier to create a model showing you the problems. It will still be a hassle, but if you make some time to check on YouTube tutorials/NowLearning, you will understand how UI builder works. 

I guess it should also be possible with agent workspace, but I haven't worked with that. I was fortunate enough to be able to skip that one.