Session ID:
19BA09
Presenter(s):
- Mark Grimmelikhuijsen - Senior Manager, Service & Portfolio Management
Company(s):
Campbells
Abstract:
In this session, Campbell's will share their experience and lessons learned in developing and building an effective framework to aid with the accelerated implementation of ServiceNow across their shared services. Their rapid implementation enabled them to onboard multiple functions into ServiceNow across 8 functions in 3 months. In this session, they will share the challenges they faced and the mechanisms they put in place to build a sustainable program. Mark will talk about how they organized themselves to be successful, the roles they created, the tools and techniques they used and the "pipeline" they developed to funnel and manage demand.
Date and Time:
Thursday, May 19, 2016 @11:00 AM - 11:50 AM
