Enabling Enterprise Architecture decisions through the ServiceNow platform

[larelrogers]

Session ID:

CCB3939

Presenter(s):

• Michael Del Castillo - Sr. Solution Consultant
• Brian Murray

Company(s):

ServiceNow

Abstract:

Curious to see how the ServiceNow platform can enable Enterprise Architecture decisions? Throughout this session we'll discuss the different applications and features of the ServiceNow platform used to address key business questions across the following areas: Program and Portfolio Analysis, Application Rationalization, Technology Modernization, and Standards Management.

Date and Time:

TBD

[Jeff Boltz1]

Will the slides be available soon?

[tahera]

Hey Jeff - I'll see what I can grab and post on here for you! Thanks!!

[Jeff Boltz1]

found it here

https://community.servicenow.com/docs/DOC-7072

[michael_delcast]

Glad you found the slides. Let me know if you have any questions. Just curious, did you get a chance to attend the presentation? What parts did you find most relevant/helpful to what you're working on today?

[Jeff Boltz1]

Hi Michael,

I apologize for the late reply - I am just seeing this now.

Thanks, yes I did see the presentation by you and Brian at K17 and thanks for posting the slides.

What I found most relevant to what I am working on is our CMDB/Discovery/Service Mapping investment.

The presentation provides ideas about further leveraging discovery etc. (inventory) data to meet another business need - EA.   This demonstrates incremental value in purposing CMDB data in the context of EA leading to information and knowledge creation.

The questions are relevant and thought provoking, such as:

How do we prioritize demand based on resource availability?

When will new capability be available?

How many applications do we have and what do they support? (or how many CI resources are used by which applications)

What is compliant with current EA standards? (that's a plugin - Architecture Compliance)

What is the potential impact of upgrading server xyz?

How do we prioritize incidents?

How to make reference architectural knowledge codifiable, teachable, and systemic across the organization.

Also good clarity on the alignment between managing the IT business, IT Service Management and IT Operations Management

The challenge is in orchestrating people, process and technology.   From a technology perspective, it would take some customization to operationalize what you have shown on the platform it seems, unless there is an EA module that I am not aware of?

Thanks for the useful presentation - I have started circulating internally with our EA / Inventory folks for consideration.

Take care,
Jeff