Federal NowForum Breakout Track 2: Transform: Maximize Operational Agility and Align IT and Business with a Single System of Record

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"Experience the Service Revolution"

The Federal NowForum is diving even deeper into this year's theme of the NowForum series, bringing you THREE breakout sessions where you'll learn from visionary business executives and service management experts while networking with your government peers from the Federal sector.

Click here to view the agenda, click here to register.

Here is the list of breakout options for Track 2: Transform: Maximize Operational Agility and Align IT and Business with a Single System of Record

@1:15PM - 2:00PM ET "Delivering Enterprises Services Beyond IT"

Brian Michl, Chief Technology Officer, Health/Civil Group, CSRA Inc.

At the National Cancer Institute (NCI), CSRA Inc. has excelled in providing IT services in support of cancer research. Onsite, the environment of complex scientific laboratories and technical configurations have resulted in steeper learning curves for newer support staff. Knowledge Management and Mobility (KM2), winner of ServiceNow's Innovation of the Year 2015 award, provides a quick, on‑the‑go mobile interface for accessing relevant details about an asset or location: technical specs, ticket history, owner information, installed software, and related knowledge base articles, to name several. A plethora of information is available with a quick scan of a QR code, giving new and seasoned techs alike a head start when supporting their customers.

As the application has matured, the scope of its impact has continued to grow. Join this session and see first‑hand how KM2 has continued to revolutionize the way it supports NCI, both in customer support and asset inventorying services.

@2:15PM - 3:00PM ET "Mission Assurance with Service Availability"

Bill Cypert, Solution Consulting Manager, IT Operations Management, ServiceNow

Learn how to outsmart service outages by bolstering ServiceNow ITSM with ServiceNow ITOM.   We will review the service outage challenges that impact IT service delivery and IT operations teams and then examine how ITSM and ITOM work together seamlessly as an end‑to‑end solution for quickly resolving service outages.

@3:15PM - 4:00PM ET "Driving Transformation and Optimizing Service Delivery at the USPS"

Gino Sferro, IT Operations Transformation Consultant, Accenture Federal Services
MaSonya B. Scott, Sr. Manager, ITSM — Accenture Federal Services
Since embarking on its ServiceNow journey in 2014, the United States Postal Service has looked to improve upon the successful integration of the ServiceNow platform and further execute the vision of becoming an IT as a Service (ITaaS) organization. Great strides have been taken to automate and transform IT by creating a Service Management Office and leveraging the Service Catalog to bring this vision to a reality.   Come join USPS and Accenture Federal Services as they discuss the role ServiceNow has played in this transformative journey and what plans are in store for technologies like Performance Analytics that will facilitate continual service improvements that enhance the value and impact of IT across the USPS enterprise.