Federal NowForum Breakout Track 3: Innovate: Accelerate Service Delivery Across the Enterprise

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"Experience the Service Revolution"

The Federal NowForum is diving even deeper into this year's theme of the NowForum series, bringing you THREE breakout sessions where you'll learn from visionary business executives and service management experts while networking with your government peers from the Federal sector.

Click here to view the agenda, click here to register.

Here is the list of breakout options for Track 3: Innovate: Accelerate Service Delivery Across the Enterprise

@1:15PM - 2:00PM ET "ServiceNow Implementation Evolution at Fannie Mae"

Raghu Bellary, Senior Manager, Enterprise Shared Services, Fannie Mae

Srinivas Upadhyaya, Director, Enterprise Shared Services, Fannie Mae

Fannie Mae had a major challenge to address various outdated IT systems and processes that supported multiple business units and large work force spread across multiple locations. Learn how Fannie Mae approached this program, the underlying themes that support it and how they successfully developed a plan to adopt the ServiceNow platform within IT and beyond.

@2:15PM - 3:00PM ET "Enhancing Employee Experiences with ServiceNow HR Automation"

Kristina Korva, Principal, Deloitte Consulting

Join this session to learn how government agencies can integrate existing systems with ServiceNow to manage critical interactions with their employees to improve their HR experiences.   During this session, attendees will learn how integration with ServiceNow enables workforce self‑service capabilities without investment in new source systems and how to maximize existing technology infrastructure.   With an emphasis on accuracy and convenience, see how to minimize duplicate data entry and increase overall data consistency, reduce manual processes, and provide transparent visibility into the agency‑wide HR workload.

@3:15PM - 4:00PM ET "Align, Accelerate, Secure Service Delivery"

Brian Jewett, Solution Relationship Director, KPMG

A critical component of each agency's mission is providing services throughout the organization. KPMG's Enterprise Services Model empowers ServiceNow to enhance an organization's service delivery beyond ITSM. ESM represents a centralized hub of services across the organization.   In this session, you will learn how services can be extended across an organization through an overview of issues facing all government agencies ranging from Conference Room Scheduling to FITARA. Attendees won't want to miss the illustration of how a combination of Project Portfolio Management, Financial Management and GRC can assist agencies in delivering their FITARA compliance report card.