Session ID:
BRE4386
Presenter(s):
- Gregory Thoreson - Business Architect
Company(s):
Oshkosh Corporation
Abstract:
Oshkosh Corporation designs and builds the world's toughest specialty trucks and truck bodies and access equipment by working shoulder-to-shoulder with the people who use them. What started as an effort to consolidate IT groups from 16 different companies and create a shared services model for IT turned into a massive company-wide services transformation. In this session, Oshkosh will discuss the path to eliminating more than 60 tools by first implementing ServiceNow Event Management to connect in events with each CI and automate the generation of alerts and reports proactively. By adding ServiceNow, the team has gotten out of the business of manually waiting and watching for notifications of alerts and issues. This session will outline the journey to an integrated ITSM + ITOM solution.
Date and Time:
TBD
