US Government Special Interest Group (SIG)

[larelrogers]

Panel: The Service Revolution in Government

Session ID:

18BE05

Presenter(s):

• Brian Arlington - Group Leader - Service Management
• Dustin Laun - Sr. Advisor, Innovation/Technology
• Jack Schmidt - IT Process Manager
• Kathy Warner - Manager, Performance Achievement
• Sheila Pickett - Senior Solutions Marketing Manager
• Bob Osborn - Chief Technology Officer - Federal

Company(s):

Oak Ridge National Laboratory (ORNL), Federal Communications Commission (FCC), Argonne National Laboratory, United States Postal Services (USPS), ServiceNow

Abstract:

This panel discussion is sponsored by the ServiceNow Special Interest Group (SIG) for Government. This ability of the IT department to deliver business value across the Agency is key to enabling mission delivery that extends beyond modernization into true transformation. While service relationships are usually well defined and automated within IT, they are often inefficient, unstructured, or non-existent in other service domains. Savvy Government IT leaders view this as an opportunity to leverage IT service expertise and enable the Agency to deliver easy to use, workflow managed services in new, highly-impactful ways. Join a highly distinguished panel featuring representatives from some of the most notable government agencies to share how they view the current and future stat of service delivery in the Public Sector. Join us to learn how they are leading a shift towards a service delivery viewpoint, which enables the achievement of agency strategy and deepens the IT/business partnership.

Date and Time:

Wednesday, May 18, 2016 @3:50 PM - 4:40 PM