Copy values from parent incident to Child incident through ui button 'New'

babbi
Tera Expert

Hi Team,

 

We have requirement copy the field vaules from parent incident to incident task.

 

Like:- Short description, description, assign to. assignment group...etc.

 

When the parent incident created - if user click 'New' ui button in incident task the data should copy to the incident task fields from parent incident fields.

 

How we acheive this

 

Thanks,

Saikrishna    

1 REPLY 1

Anurag Tripathi
Mega Patron
Mega Patron

Hi,

Check this Blog , this shows how can you pass values via URL.

3 Ways to Populate Values in ServiceNow via the UR... - ServiceNow Community

 

Now you need to create a new NEW ui action and pass the values like shown in the link above.

-Anurag