Copy values from parent incident to Child incident through ui button 'New'
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02-13-2023 04:30 AM
Hi Team,
We have requirement copy the field vaules from parent incident to incident task.
Like:- Short description, description, assign to. assignment group...etc.
When the parent incident created - if user click 'New' ui button in incident task the data should copy to the incident task fields from parent incident fields.
How we acheive this
Thanks,
Saikrishna
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02-13-2023 04:35 AM
Hi,
Check this Blog , this shows how can you pass values via URL.
3 Ways to Populate Values in ServiceNow via the UR... - ServiceNow Community
Now you need to create a new NEW ui action and pass the values like shown in the link above.