SLA Breached Parm Notification

DeepikaG2146427
Tera Contributor

Hi,

I attempted to breach an Incident record and a Work Order task. Since the "SLA Breached Parm Notification" is an out-of-the-box notification, shouldn't the email generate automatically? However, the email is not being generated. I have also enabled the email sending and receiving properties. What could be the reason?

Thank you in advance!

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