On the Dispatcher workspace, when selecting the information button for the agents, it displays details such as the agent's name, email, status, phone number, and location.
I would like to customize the email field so that when it is clicked, it opens Outlook, similar to how it works in the user profile. Currently, Clicking the email icon (envelope) opens Outlook to send an email. How can i configure this functionality within the Dispatcher workspace?
Please find the below image for reference. on click of the Email link
