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Defining Regular and On call Schedules for field agents in FSM Module

SatyanarayanaS
Tera Contributor

‎09-24-2025 08:14 AM

Can anyone provide the step by step procedure for defining Regular and on call schedules For field agents 

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Joshua Chen MTL
Mega Sage

‎09-25-2025 08:09 AM

if you have WFO plugin,
Create an on-call shift plan in Workforce Optimization for Field Service

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Add me on LinkedIn 🙂 https://www.linkedin.com/in/joshuachen0510/
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