Exclude Service Offering relationship from CMDB alert grouping

Shanti7
Tera Contributor

‎07-31-2025 03:20 PM

We have recently identified the alerts received on two different devices which are not connected to each other are grouped together using the CMDB correlation rule.

 

When checked both of them are connected to the same Service Offering as a result system thinks that these two devices are interconnected. Wondering if any one has already ran into these kind of issues and if yes, how did you handle it? 

 

Thinking to disable the property  'evt_mgmt.related_cis_get_all_relation_types', and exclude the 'Service offering relationship from the relationship group table, however want to check what is the downside of this? 

 

Thank you, 

Shanti

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MC30
Tera Guru

‎07-31-2025 11:49 PM

Hi @Shanti7 ,

 

Disabling the property "evt_mgmt.related_cis_get_all_relation_types" and excluding the "Service Offering" relationship will prevent unrelated CIs from being grouped due to shared logical relationships, like service offerings.
However, the downside is that it may reduce the accuracy of alert correlation in real-world service scenarios by limiting the visibility of logical dependencies, potentially causing related alerts not to be grouped when they should be.

 

If my response helped, please mark it correct or Helpful.

Regards,

Madhuri

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