FSM package plugins and functionalities (Standard, Professional, Enterprise)

[Dyi]

Hi everyone,

Is there any documentation or reference that shows which plugins and functionalities are included in each Field Service Management package (Standard, Professional, and Enterprise)?
For example, which plugins should be installed for an FSM Standard, Professional, or Enterprise implementation?

Thanks in advance for your help!

[SalmatO]

hello, 

You can find the most up-to-date breakdown of Field Service Management packages (Standard, Professional, and Enterprise)  including the capabilities and add-ons included in each on our official product page here:
ServiceNow Field Service Management Packages

This page outlines the key features available in each tier and which capabilities (like Schedule Optimization, Capacity and Reservations, or Field Service Marketplace) are offered as add-ons.

If you need a more detailed plugin-level view (for example, which specific plugins are activated per package), that information isn’t published publicly, but I’d be happy to connect you with your account team or solution consultant who can provide that entitlement matrix

[Tarik_B]

Hi @SalmatO,

Where to find exactly the breakdown of Field Service Management packages (Standard, Professional, and Enterprise) ? I'm not able to find the details in the URL you have shared.

Thanks for the help 🙂

[Joshua Chen MTL]

@Tarik_B 

• looks like they changed the web page.. i cant find it but i copied it in my notes
  • be mindful that this does not have all the capabilities
  • and if removed it from their website.. maybe its being updated
• your servicenow AE can share you the full licensing/detailed list ( i have it but not sure i cna share)

Field Service Management (FSM) - Service Software - ServiceNow

Here’s your FSM licensing breakdown in a clear table format, grouped by Standard, Professional, and Enterprise editions:

Standard	Professional	Enterprise
Dispatcher Workspace	Field Service Territory Planning	Now Assist for Field Service Management³
Dynamic Scheduling	Capacity and Reservations Management	Process Mining
Field Service Mobile	Field Service Crew Operations	Workforce Optimization
Asset Management	Task Bundling	Field Service Territory Planning
Planned Maintenance	Multi-Day Task Scheduling	Capacity and Reservations Management
Inventory Management	Continual Improvement Management	Field Service Crew Operations
Cost Management	Performance Analytics	Task Bundling
Field Service Contractor Management	Predictive Intelligence	Multi-Day Task Scheduling
	Virtual Agent	Continual Improvement Management
	Schedule Optimization¹	Performance Analytics
	Field Service Marketplace²	Predictive Intelligence
	Dispatcher Workspace	Virtual Agent
	Dynamic Scheduling	Schedule Optimization¹
	Field Service Mobile	Field Service Marketplace²
	Asset Management	Dispatcher Workspace
	Planned Maintenance	Dynamic Scheduling
	Inventory Management	Field Service Mobile
	Cost Management	Asset Management
	Field Service Contractor Management	Planned Maintenance
		Inventory Management
		Cost Management
		Field Service Contractor Management

1 Schedule Optimization is available as an add-on to the Professional Package for an additional cost. 

2 Field Service Marketplace is available as an add-on to the Professional Package for an additional cost. 

3 Now Assist is not included as part of the core package unless purchased in addition to the product. 

[Skylar_Barth]

Hi @Dyi ,

You could consider checking out this asset: https://learning.servicenow.com/nowcreate/en/pages/assets?id=nc_asset&nc_ai_search=true&asset_id=751...

It is a capability matrix of the features in their packages. You could use this as a starting point and look up the specific plugins that make up those features or use this as a high level starting point.

I have also asked teams internally for more detail but that will go through a backlog to address.