FSM package plugins and functionalities (Standard, Professional, Enterprise)
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10-23-2025 09:47 AM
Hi everyone,
Is there any documentation or reference that shows which plugins and functionalities are included in each Field Service Management package (Standard, Professional, and Enterprise)?
For example, which plugins should be installed for an FSM Standard, Professional, or Enterprise implementation?
Thanks in advance for your help!
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10-23-2025 12:06 PM - edited 10-23-2025 12:40 PM
@Dyi
https://www.servicenow.com/products/field-service-management.html#plans-packages
@Dyi
https://www.servicenow.com/products/field-service-management.html#plans-packages
but careful, it's high level, it's missing details,
- for example ''service locations support'' is not listed in the link above. (create location adhoc, and trigger approval flow, etc... FSM PRO)
- planned maintenance.... theres legacy planned maintenance and PLANNED WORK MAINTENANCE (FSM PRO).
- those are 2 examples, there are more discrepancies across public/available information
the sales rep have a more detailed breakdown/matrix, but not sure i can share here 🙂
wordings across sndoc, nowcreate, the plan package page, and sales rep doc dont match
- always confirm with your sales rep
Add me on LinkedIn 🙂 https://www.linkedin.com/in/joshuachen0510/
