FSM - Schedule optimization - pending task are unassigned with agent available + map lines

[Marta Vicente R]

I am setting up a demo for FSM - i have an instance in zurich release _patch8-
I want to demostrate
- Schedule optimization
- Reassigning tasks during the day.
- Taking real estimation travel time

I am finding several dificulties

1)Unable to get complete schedule optimization assignment when batch is executed
2)Unable to auto assign a task that arrives when the schedule is done and reorganize the schedule depending on priority.

3)Lines between tasks are straight or they are not, but I cannot make it to be on the real agent route on the map (as all sercicenow demos) - nice to have
Issues I find:

1) I have configure schedule optimization -
Still I do not see full optimization -notice I could get dynamic scheduleing with auto-assign when task were created automatically.
No errors in the logs
For example
I have 3 agents with schedule in a certain day - they have all schedule configured - agent_events, agent_work_schedule, sys_user.schedule assigned, cmn_schedule and cmn_schedule spans
tasks gets assigned propertly to 2 agents but not to the 3rd even there is room for that
I unassign execute again and only 1 of the 2 agents get tasks, and there are still unassigned task pending dispatch which
was previously assigned ant it does not get assigned.

I do not see errors in the logs - which i saw before and i fixed.

User Case 1 - I want to click in the batch execute now and optimize wots of tomorrow
User Case 2 - click exectue now and optimize wots of next tday of tomorrow (do i need other batch , would this conflict? ) 

2) I am unable to get assigned inmediatelly an uncomming task and the rest of the schedule should be organize

I could appreciate any guidance or even an instance with this demo already set up - as for example the result of the learning:
in order to investigate and compare mine.
I do not have the time right now to complete this learning course - i belive it is really valuable for others who come with questions.

3 ) Lines between tasks - nice to have
I would like to see the lines between assigned tasks with arrows in the real path from task A to task B
I can only see straight lines, when i do make false the straight lines properties then no lines.
How can I achieve this?
I have all this enable which is here:
https://www.servicenow.com/docs/r/field-service-management/workforce-optimization-for-field-service/...
I also have set up some properties


Context and configuration on my instance
I have configured
- schedules
- dynamic scheduling - And it works when I click auto assign
- I have tasks for demo data
- I have configured schedule optmiization
batch
scope
schedule attribute configuration
Default policy
Primary travel time estimate config
Qualifier - corresponding to the group which I have assigned to the wots 
TAsk filter - active task in state: pending dispatch scheduled assigned and accepted

Other considerations :
I do not want from now to use Beans.ai

- I have google maps key (trial account )
APIs seems to be enable: Routes API ect..
https://www.servicenow.com/docs/r/field-service-management/workforce-optimization-for-field-service/...

-I also have set up some properties
Name Value Description
sn_fsm_disp_wrkspc.dispatcher_workspace.enable_straight_line_route - false - Enable simple straight line for drawing routes
sn_fsm_disp_wrkspc.dispatcher_workspace.enable_straight_line_location_history_route - false - Enable simple straight line for drawing agent location history routes
sn_fsm_disp_wrkspc.sn_fsm.dispatch_ws_map.initial_zoom_level - 50 - Initial zoom level
sn_fsm_disp_wrkspc.dispatcher_workspace.cluster_label - marker - Set the label on marker clusters (marker for number of markers, item for total number of items)
sn_fsm_disp_wrkspc.display_map_on_assignment_confirmation - true -Displays the map on task assignment confirmation in Dispatcher Workspace
sn_fsm_disp_wrkspc.enable_optimize_route -true - Enable dispatcher workspace optimize route
work.management.travel.calculation.route_optimization -Use Google Maps API Route Optimization
sn_fsm.set_schedule_lock_by_state - Null - State for locking work order task assignment and preventing reassignment.
sn_fsm_disp_wrkspc.sn_fsm.dispatch_ws_map.route_enabled - true -Enable display of agent routes on the map
google.maps.key - I have my key - Map key from Google, tied to the URL of the server. To obtain a new key, visit http://www.google.com/apis/maps/signup.html for details.
com.snc.dynamic.scheduling.showlogs - true -Show advanced agent recommendation logs to user
work.management.distance.calculation.dynamic_scheduling - Use Google Maps API - Distance calculation method[used in matching criterion CurrentLocationFromTask]
work.management.travel.calculation.dynamic_scheduling- Use Google Maps API- Travel calculation method[used in general dynamic scheduling operation calculation]
com.glideapp.reports.calendar.timezone - Europe/Madrid
glide.sys.default.tz - Europe/Madrid -System timezone for all users unless overridden in the user's record
com.snc.wm.territory.enabled - false
team_calendar.enable_for_grpmember - true

I have seen several resources that were helpful to me
i ping those here since it could help others looking for same answers.

https://www.servicenow.com/docs/r/field-service-management/workforce-optimization-for-field-service/...
https://support.servicenow.com/hi_login.do?uri=%2Fkb%3Fid%3Dkb_article_view%26sysparm_article%3DKB07...
https://www.servicenow.com/community/fsm-articles/fsm-and-google-maps/ta-p/2306825
Directions API , Distance Matrix API seams to be deprecated
https://www.servicenow.com/community/field-service-management-forum/google-maps-in-dispatcher-worksp...
Optimize Route in Dispatcher Workspace Known Errors and Resolution:
https://hishowcase.service-now.com/kb?id=kb_article_view&sysparm_article=KB2518613

[Marta Vicente R]

@Vasanth12 I read you other post you could have some answer, I would apprecaite all possible help. THanks in advance
Related post.
https://www.servicenow.com/community/field-service-management-forum/fsm-schedule-optimization-tasks-...