List displaying the Following tickets (Or watch list/ Work notes list)

MathieuB
Mega Contributor

Hello, 

 

I would like to create a table that displays all the tickets I am following.

 

It can also be a table displaying the tickets on which I clicked on the watch list/ Work notes list.

 

Thanks for your help.

5 REPLIES 5

bammar
Kilo Sage
Kilo Sage

Well it wont be a table but you can make a report that shows all incidents where your on the watch/ work notes lists- one trick is you can find one of the INCidents your on the watch list for - right click show matching then you will see the query you need, and you can make sure they are open as well when you build the report. 

MathieuB
Mega Contributor

Thank you! Very helpful 🙂

Just one thing, I can't have the tasks on this report as they don't have watch list/ work notes list.

Slava Savitsky
Giga Sage

In the base system, there are links "Watched Incidents" and "Watched Requested Items" in the Self-Service application menu. Is this what you are looking for?

MathieuB
Mega Contributor

Yes, it's good for the watched incidents and requested items, but this won't display the cases, tasks, etc..

I would like to see all elements that I'm following or watching, not only the incidents or requested items.

 

Thank you 🙂