List displaying the Following tickets (Or watch list/ Work notes list)
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05-02-2023 01:44 AM
Hello,
I would like to create a table that displays all the tickets I am following.
It can also be a table displaying the tickets on which I clicked on the watch list/ Work notes list.
Thanks for your help.
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05-02-2023 04:40 PM
Well it wont be a table but you can make a report that shows all incidents where your on the watch/ work notes lists- one trick is you can find one of the INCidents your on the watch list for - right click show matching then you will see the query you need, and you can make sure they are open as well when you build the report.
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05-03-2023 12:55 PM
Thank you! Very helpful 🙂
Just one thing, I can't have the tasks on this report as they don't have watch list/ work notes list.
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05-04-2023 02:18 AM
In the base system, there are links "Watched Incidents" and "Watched Requested Items" in the Self-Service application menu. Is this what you are looking for?
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05-08-2023 02:42 AM
Yes, it's good for the watched incidents and requested items, but this won't display the cases, tasks, etc..
I would like to see all elements that I'm following or watching, not only the incidents or requested items.
Thank you 🙂