Looking for Field Service Management Request Driven

Thao Nguyen1
Tera Contributor

I'm Looking for the Request-Driven processing for FSM? Where Can I configure this?

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I can not edit the field for it.

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3 ACCEPTED SOLUTIONS

Joshua Chen FX
Mega Sage

request driven is not supported starting from xanadu
in yokohoma the process life cycle has been removed

Global domain configurations 

JoshuaChenFX_0-1748264136970.png

 

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awesomethan
Tera Expert

Request Driven Processing has been removed, as of the Xanadu release, the learnings have not been updated for this.

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SalmatO
ServiceNow Employee
ServiceNow Employee

Good day, taking this feedback to ensure that the learnings are update on this topic 

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6 REPLIES 6

Raksha125
Tera Guru
Tera Guru

Hi @Thao Nguyen1 

 

  1. Navigate to All > Field Service > Administration > Configurations
  2. Under Busines Process Tab, for Lifecycle Process, select "Request Driven" from the dropdown list. and click Save.

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Hope this helps! Happy Learning:)

Joshua Chen FX
Mega Sage

request driven is not supported starting from xanadu
in yokohoma the process life cycle has been removed

Global domain configurations 

JoshuaChenFX_0-1748264136970.png

 

Thank you @Joshua Chen FX for sharing this. This was new for me too. Although we work with task driven approach but its good to know as we will soon be upgrading to latest version.

awesomethan
Tera Expert

Request Driven Processing has been removed, as of the Xanadu release, the learnings have not been updated for this.