Process Flow (Formatter) does not translate anymore

Daniel50
Kilo Guru

‎02-15-2022 06:14 AM

Hi friends

Suddenly, the formatter with the states in WO (Work Order) and WOT (Work Order Task) don't translate itself anymore: 

find_real_file.png

Here's an example with French. Note that the translation works in the state field of the form.

The translation was also checked by me on the sys_translated-list. Everything looks fine.

What could this cause? Any idea?

Daniel

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11 REPLIES 11

Daniel50
Kilo Guru
In response to fibssy

‎01-26-2023 11:10 PM

No, still the same issue. We accepted it and didn't investigate further. Thanks for asking. 😃

Daniel

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fibssy
Tera Guru
In response to Daniel50

‎01-27-2023 12:06 AM

Ahh, that's unfortunate. Especially since it's working in my instance using the settings shared in this thread. For what it's worth it, the only thing that I would suggest that hasn't been mentioned here is to check the application scope in which the translated record was created. It seems that there might have been some issues with that, looking at the below post. It also provides a possible solution. It might be worthy to look into it.

 

https://www.servicenow.com/community/now-platform-articles/i18n-translations-and-cross-scope-issue-o... 

 

I hope it helps.

 

Have a nice day!

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