No. You cannot. The team calendar lists the agents in the selected group and displays the work order tasks assigned to each agent. It also displays other events such as case tasks, appointments, and personal time-off. Each type of event is displayed on the calendar using a different color. Click the schedule configuration icon in the calendar header to select the types of events displayed in the calendar.
Use Dispatcher Workspace to see the calendar data in a gantt format, showing assigned tasks as well as meetings, time-off, etc. Finally, on the left panel it displays the unassigned tasks. Note that while I'm showing a San Diego screen shot, that this functionality is available in Quebec. (and can also display a map within the view):
Hi,
There is a configuration in agent_schedule_task_config table where you can set the start and end fields for rendering the work order task on Calendar.
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
No. You cannot. The team calendar lists the agents in the selected group and displays the work order tasks assigned to each agent. It also displays other events such as case tasks, appointments, and personal time-off. Each type of event is displayed on the calendar using a different color. Click the schedule configuration icon in the calendar header to select the types of events displayed in the calendar.
Use Dispatcher Workspace to see the calendar data in a gantt format, showing assigned tasks as well as meetings, time-off, etc. Finally, on the left panel it displays the unassigned tasks. Note that while I'm showing a San Diego screen shot, that this functionality is available in Quebec. (and can also display a map within the view):
