test

[vinnus]

test

[vinnus]

test

[vinnus]

Cadency Module

• Certification: Journal Entries
• Certification: Reconciliation
• Close
• Other

CADENCY MODULE	REQUEST TYPE OPTIONS
Certification: Reconciliation	Account Reassignment
	Account Grouping: Create New Account Group / Add Accounts to Group
	Account Grouping: Add account to existing group
	Account Grouping: Remove account from group
	Account Setting Change: Team Assignment
	Account Setting Change: Frequency Adjustment
	Account Setting Change: Account Criticality
	Account Setting Change: Auto-Cert Eligibility
	Account Setting Change: Exclude from Auto Certify
	Account Setting Change: Other Settings
	Account Decertification Request
	Reconciliation out of balance (Unidentified difference): BSAR interface issue
	User Unable to view account / reconciliation
	Data Refresh / Reloading
	Reconciliation : Reporting
	Other
Certification: Journal Entry	Journal Decertification Request
	Journal Deletion Request
	Journal Posting Issue: Validation Errors (before certification and posting)
	Journal Posting Issue: Error on Post (posting error/pending/failed Journal Status)
	Recurring JE Issue: Failed entry
	Recurring JE Issue: Entry not auto-certifying
	Recurring JE Issue: Other
	User unable to view Journal Entry
	Late Period/Time Updates
	Threshold Updates
	Journal Entry : Reporting
	Other
Close	Change Queue / Action Plan
	Change Task Assignment / Scheduler
	Change Hierarchy
	Change Frequency
	Period Configuration
	Automated Task Submission
	Change Task Instructions/ Description
	Change Request Roles / Permissions
	Proxy Issues/Requests
	Get Dashboard Access
	Request a Report
	Other
Other	Reporting Issue
	New Entity Request
	Unable to Access Cadency Production
	Access to Cadency  lower environment
	Cadency General Question

Note : 

• Order of these request types should be in alphabetical order and 'Other' option should ALWAYS be placed at the last.

[vinnus]

var GetRequestTypeOptions = Class.create();

GetRequestTypeOptions.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getRequestTypes: function() {

        var module = this.getParameter('sysparm_module');

        var options = [];

        if (module == 'Certification: Reconciliation') {

            options = [

                "Account Decertification Request",

                "Account Grouping: Add account to existing group",

                "Account Grouping: Create New Account Group / Add Accounts to Group",

                "Account Grouping: Remove account from group",

                "Account Reassignment",

                "Account Setting Change: Account Criticality",

                "Account Setting Change: Auto-Cert Eligibility",

                "Account Setting Change: Exclude from Auto Certify",

                "Account Setting Change: Frequency Adjustment",

                "Account Setting Change: Other Settings",

                "Account Setting Change: Team Assignment",

                "Data Refresh / Reloading",

                "Reconciliation : Reporting",

                "Reconciliation out of balance (Unidentified difference): BSAR interface issue",

                "User Unable to view account / reconciliation",

                "Other"

            ];

        } else if (module == 'Certification: Journal Entry') {

            options = [

                "Journal Decertification Request",

                "Journal Deletion Request",

                "Journal Entry : Reporting",

                "Journal Posting Issue: Error on Post (posting error/pending/failed Journal Status)",

                "Journal Posting Issue: Validation Errors (before certification and posting)",

                "Late Period/Time Updates",

                "Recurring JE Issue: Entry not auto-certifying",

                "Recurring JE Issue: Failed entry",

                "Recurring JE Issue: Other",

                "Threshold Updates",

                "User unable to view Journal Entry",

                "Other"

            ];

        } else if (module == 'Close') {

            options = [

                "Automated Task Submission",

                "Change Frequency",

                "Change Hierarchy",

                "Change Queue / Action Plan",

                "Change Request Roles / Permissions",

                "Change Task Assignment / Scheduler",

                "Change Task Instructions/ Description",

                "Get Dashboard Access",

                "Period Configuration",

                "Proxy Issues/Requests",

                "Request a Report",

                "Other"

            ];

        } else if (module == 'Other') {

            options = [

                "Access to Cadency lower environment",

                "Cadency General Question",

                "New Entity Request",

                "Reporting Issue",

                "Unable to Access Cadency Production"

            ];

        }

        return new JSON().encode(options.sort((a, b) => {

            // Alphabetize except keeping "Other" last if it exists

            if (a === "Other") return 1;

            if (b === "Other") retu

rn -1;

            return a.localeCompare(b);

        }));

    }

});

[vinnus]

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue == '') {

        return;

    }

    var requestType = g_form.getControl('request_type'); // adjust if your variable name is different

    g_form.clearOptions('request_type');

    // Call Script Include via GlideAjax

    var ga = new GlideAjax('GetRequestTypeOptions');

    ga.addParam('sysparm_name', 'getRequestTypes');

    ga.addParam('sysparm_module', newValue);

    ga.getXMLAnswer(function(response) {

        var options = JSON.parse(response);

        for (var i = 0; i < options.length; i++) {

            g_form.addOption('request_type', options[i], options[i]);

        }

    });

}