Hi, We came across a scenario that is causing some frustration for some users. We are seeing multiple remediation tasks created for the same vulnerability each week, but the VI's have different CI's. We currently group remediation tasks by vulnerabil...
We used to have solution/fix information appear n the VIT record. Somewhere along the way, it stopped and we do not know exactly when. Our remediation teams complain incessantly that they do not have time to sit in front of a ServiceNow web page an...
Hello ! I'm relatively new to Servicenow and I'm currently working on Remediation Tasks. I've created a few remediation task rules on of our test environment. Everything works fine. I've made an update set to export it to another environment but I ca...
Where is the letter "T" coming from in the VIT records for Vulnerable Item?
I have noticed that there are several Vulnerable items in our instance with empty configuration item. When I look at the Discovered Item associated with this record, they all have a CI associated with it. Questions I have is, 1. Why would a VT be cre...
Hi, I am trying to set up an SLA for a Vulnerable Item (table: sn_vul_vulnerable_item) but, when trying the choose the table within the new SLA record it does not show up. I have the necessary roles to see the table and create SLAs. I can confirm tha...
Approving field is empty in sysapproval_approver table for Vulnerability Response application. Can anyone suggest how to get this fixed, so that approving field shows the data for which approval is being requested.
Hello Experts, We have an integration with Qualys. We want to exclude the Superseded Patching QIDs. I dont see any attribute from qualys, indicating Superseded attribute. Has anyone implemented this requirement or have knowledge on how to achieve it...
Hi, I have detected that many of the Vulnerable Items are state "Closed" with the substate "Stale" but their Vulnerable Item Detections are "Open". I confirmed on Rapid7 they are open so I ran the comprehensive Integration to run before the last foun...