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How do Remediation Tasks (VUL) close?

SteveHeranic
Mega Contributor

Based on a few ServiceNow documents, It seems the expected behavior is that "When all the VIs in a remediation task are closed, the remediation task is closed." 

We are seeing numerous remediation tasks still in an open state even with 0 open Vulnerable Items.  Why would these Remediation Tasks not be closing?   Is there any dependency on the state of the VUL? 

 

https://docs.servicenow.com/bundle/rome-security-management/page/product/vulnerability-response/concept/vulnerabillity-states.html

https://docs.servicenow.com/bundle/rome-security-management/page/product/vulnerability-response/concept/vr-ws-overview.html

5 REPLIES 5

Hi MattSn,

This job is using 2 script include can you please explain those script include.