Security teams are not lacking data. They are lacking time, clarity, and confidence when making decisions under pressure. In Vulnerability Response, analysts and IT remediation owners constantly ask questions such as: Which vulnerabilities are inter...
USEM Launch Details USEM - Unified Security Exposure Management - is the next evolution of Vulnerability Response (VR) USEM features are made available in Vulnerability Response v30x Vulnerability Response v30x was officially launched and released...
In the ever-evolving world of cybersecurity, speed and consistency of investigation aren’t just advantages but essentials. It’s common for Security Operation Centers (SOCs) at large organizations to encounter over 1,000 security incidents per month. ...
IMPORTANT: For Unified Security Exposure Management (USEM) Migration Guidance refer to Essential Information: VR to USEM Upgrade Guidance ServiceNow Unified Security Exposure Management (USEM) is the next evolution of Vulnerability Response. ...
ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more value more quickly, increase...
Overview: As we can imagine, and have most felt, the Configuration Compliance integrations can bring in mass amounts of information and at some times, information that will never be triaged and/or remediated. If you fall into one of these categories,...
Operational Technology Vulnerability Response (OT VR) Base Knowledge Product Documentation: Operational Technology Vulnerability ResponseConfiguring Operational Technology Vulnerability Response ServiceNow Store: Operational Technology Vulnerabil...
Security teams are not lacking data. They are lacking time, clarity, and confidence when making decisions under pressure. In Vulnerability Response, analysts and IT remediation owners constantly ask questions such as: Which vulnerabilities are inter...
When configuring a custom feed (e.g., a REST-based integration that ingests indicators/observables into TISC table), the run fails with an error similar to: Encountered error running the integration. Error: The Data source response processor only s...
2026 Security Operations Events We look forward to welcoming you at our 2026 Security Operations events! Check out the links below to register and please be sure to bookmark this page as we will be updating the list regularly. UPCOMING EVENTS: J...
Executive Summary Zero-trust architecture represents a fundamental shift in cybersecurity strategy—from perimeter-based defenses to continuous verification of every access request. As organizations grapple with remote workforces, cloud migrations, ...
USEM Launch Details USEM - Unified Security Exposure Management - is the next evolution of Vulnerability Response (VR) USEM features are made available in Vulnerability Response v30x Vulnerability Response v30x was officially launched and released...
In the ever-evolving world of cybersecurity, speed and consistency of investigation aren’t just advantages but essentials. It’s common for Security Operation Centers (SOCs) at large organizations to encounter over 1,000 security incidents per month. ...
Performance Overview Performance considerations are important for larger volume tables and integrations in ServiceNow, primarily around data processing and user experience. With Vulnerability Response, it is recommended to review these key Su...
IMPORTANT: For Unified Security Exposure Management (USEM) Migration Guidance refer to Essential Information: VR to USEM Upgrade Guidance ServiceNow Unified Security Exposure Management (USEM) is the next evolution of Vulnerability Response. ...
In continuation of the "Success with VR" webinar series, May 15 & 16, William Tran, Sr. Business Process Consultant, from ServiceNow's Expert Services team joined me for a session reviewing "A Day in the Life of a Remediation Owner". When rolling ou...
Transform Integration Building from Weeks to Hours!We're thrilled to announce a game-changing innovation that will revolutionize how security integrations are built: the LLM-Powered Security Incident Response (SIR) Integration Builder. This groundbre...
You’ve invested significant time and resources into your ServiceNow deployment, and as your organization scales its use of the platform, security hardening is critical. It helps you protect sensitive data, maintain compliance, and ensure operational ...
Welcome to ServiceNow® Security Operations (SecOps) Are you ready to start your SecOps implementation journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources—all designed...
The more you know - SecOps and CMDB Interactions (Video) Need a refresher on SecOps (VR / CC) and CMDB? Curious about how CMDB IRE fits in with the SecOps CMDB CI Lookup process? Found yourself saying - “wait… so all of the unknown hosts from V...
The Security Incident Response team is planning for SIR Workspace 2.0 to improve and streamline the workspace experience. To shape a smoother, more effective experience tailored to your needs, our UX team is gathering feedback directly from customers...
OverviewVulnerability Response CI matching can be a challenging and a difficult thing to get right. For effective CI matching there are a few key things to keep in mind. This article is intended to help you understand how to tune your CI Matching l...
The Discovered Items module is a hidden gem that we can all use to enhance Vulnerability Response and potentially your CMDB. I hope you find this article useful. Any feedback is welcome.
We heard you!!!! Say bye to the classic UI and the custom new UI. The re-imagined next-gen workspace for the Security Analysts is now available on the store. Preface We have been hearing consistent customer feedback that the experience of work...
With the ServiceNow Zurich release, the Security Operations suite has several exciting updates in both the Enterprise Case Management realm and the Unified Security Exposure Management space Now Assist for Security Operations Streamline the inciden...
Sarah Wood
ServiceNow
Lisa Latour
Eric Feron
Mary Hain
seanflack
Steph Morillo
