PDI dev213960 stuck Offline after refresh — unable to start instance

varunmadhah
Mega Contributor

3 weeks ago

 

Can you please help bring the instance up .  Here are the details 

  • Your instance ID: dev213960
  • Current release: Zurich
  • refreshed the instance, but still shows Offline
  • It's been offline for more than 4 hours 
  • I am getting 

    502 Bad Gateway

  • Screenshot of the offline status (you can attach it) varunmadhah_0-1779885759620.png

     

 

0 Helpfuls

Dr Atul G- LNG
Tera Patron

3 weeks ago

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

 

There is no support available for PDI.

If you can wait, let's wait a bit longer.

You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

 

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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0 Helpfuls

Dr Atul G- LNG
Tera Patron

3 weeks ago

Keep refreshing the PDI mate.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Aditya_hublikar
Mega Sage

3 weeks ago

Hello @varunmadhah ,

 

Don’t worry buddy. I also faced the same situation. It took almost one day for my PDI to come back online. Around 2–3 weeks ago, my PDI also went offline, but by evening it automatically came back online. Maybe it’s a ServiceNow glitch or some other temporary issue.

My colleague’s PDI also went offline 2 days ago, and it became online again after some time.

So just wait for a while.

 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya ,

Technical Consultant

0 Helpfuls

AndersBGS
Tera Patron

3 weeks ago

Hi @varunmadhah ,

 

as you might know, there is no support from ServiceNow available in releaseops to PDIs, hence you’re limited to two options:

  • wait, it should come online again
  • Relesee the instance and request a fresh installation.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

0 Helpfuls