Read the question, @Tanushree Maiti. Your cut-and-paste answer didn't address it.

Hi @mitchlm 

Also, as outlined in the shared KB regarding when a PDI gets reclaimed, please note that once you have received the Reclaim email, you will no longer be able to retain your PDI.

Regarding the last login time issue, this appears to be a known issue, as several community members have reported experiencing the same problem.

Unfortunately, there is no official support available for this issue, so it is difficult to determine the exact root cause or provide a confirmed solution at this time.

@Tanushree Maiti - another convoluted reply that adds no value. 

You're wrong to say there's no solution. I've already outlined it: log in directly using your instance URL. 

Hi @Simon Hendery 

Thank you for your solution outline i.e log in directly using your instance URL . 

Could you please share the related KB or ServiceNow documentation on it , please.

It would be helpful.

@Tanushree Maiti - there isn't any official documentation on this, and that's a disappointing communication failure on ServiceNow's part. 

I'd suggest either:

a) stop your compulsive posting unless you actually have something of value to add to the conversation.

b) if you absolutely can't help yourself and have to post, include a link to this thread as a source.

[Message edited by mod]