Chaitanya ILCR
Giga Patron

‎07-17-2025 12:10 PM

Hi @msra70097 

login to https://developer.servicenow.com/dev.do#!/home

and change the role to Admin

 

 

 

ChaitanyaILCR_0-1752779267278.png

 

ChaitanyaILCR_2-1752779325094.png

 

if the issue still persists release the instance and a get a new one as admin role

 

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

 

0 Helpfuls

msra70097
Tera Contributor
In response to Chaitanya ILCR

‎07-17-2025 12:22 PM

Thanks for the quick reply.  My role was set as Admin  and it still didnt work so I requested a new instance.

 

 

0 Helpfuls

Dr Atul G- LNG
Tera Patron
In response to msra70097

‎07-17-2025 12:23 PM

Yours is the second case I’ve seen where the user has the admin role but AES is still not working. It’s better to take a new instance and test again.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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msra70097
Tera Contributor
In response to Dr Atul G- LNG

‎07-17-2025 12:29 PM

Thank you, yes I have read other post from users with the same issue.  Hopefully the new instance works.

Dr Atul G- LNG
Tera Patron

‎07-17-2025 12:21 PM

Hi @msra70097 

 

No need to worry.

  1. Log back into developer.servicenow.com

  2. Go to your profile

  3. On the left side, open the Instance Recreate section

  4. Select Change User Role

  5. Change the user role from AES to Admin

  6. Save your changes

  7. Log out and then log back into your PDI instance

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls