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12-22-2022 12:49 PM
will adding the sender email enable the sender to be notified if I add any worknote in the INC record?
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12-22-2022 12:51 PM
Hi,
You need to strore the the senders email on the tickets work_notes_list then it will trigger an email to sender.
You have to check if a notification is configured for work_notes.
Thanks and Regards,
Saurabh Gupta
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12-22-2022 12:53 PM
Will test this out. Thank you, Saurabh.
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12-22-2022 12:58 PM
@Saurabh Gupta . I just thought of this, what if I only need to share additional comments? Do I add the third party email in the watch_list only?
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12-22-2022 01:00 PM
Hi,
You have to check first while changing the additional notes who all the recipients. If work notes list/watch list is available there, you can use existing notification else create a new one.
Thanks and Regards,
Saurabh Gupta
