Assignment Group Change Metric on Case Form

Non applicabile

‎01-08-2025 01:45 AM - modificato ‎01-08-2025 01:46 AM

Hi Team,

We have a metric "Assignment Group Change" .

 

Ankur20_0-1736329268180.png

 

Now the issue is a Case is assigned to a Group and then its resolved but the Calculation does not show as Complete for the "Assignment Group Change"

 

Ankur20_2-1736329474505.png

 

So Doesn't it move the Calculation to Complete as the Case is "Resolved/Closed"

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Shruti
Giga Sage

in data ‎01-08-2025 01:53 AM

Hi,

It is a field value duration metric so it will be updated on assignment group change not on state change

Visualizza soluzione nel messaggio originale

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giuseppem
Kilo Sage
In risposta a Shruti

in data ‎10-16-2025 01:56 AM

This is not true for incident table.  When a incident are closed field "Calculation complete" for metric "Assignment group" it is set to true as expected and the Duration is calculated

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