Virtual Agent topic not visible

Prasun Sarkar7
Tera Expert

‎07-15-2025 03:23 AM - edited ‎07-15-2025 03:24 AM

After installing the CSM Virtual Agent Conversation plugin I duplicated the create case topic block and it is not visible to end users. I want to make it visble to user having role sn_customerservice.customer and snc_external but whenever I login in the portal the topic is not visible to then I tried adding the roles everything.

Thanks in advance

Preview file
37 KB
Preview file
54 KB
Preview file
53 KB
0 Helpfuls

GlideFather
Tera Patron

‎07-15-2025 03:49 AM

@Prasun Sarkar7 
Have you associated it with your NLU model?


Go to Virtual Agent > Designer > (select your Topic) > Properties >> scroll down

_____
100 % GlideFather experience and 0 % generative AI

0 Helpfuls

Prasun Sarkar7
Tera Expert
In response to GlideFather

‎07-15-2025 03:59 AM

PrasunSarkar7_0-1752577178255.png

This is the ss

0 Helpfuls

GlideFather
Tera Patron
In response to Prasun Sarkar7

‎07-15-2025 04:34 AM

@Prasun Sarkar7 
What do you mean ss - self service? I don't follow...

 

Anyways, go to Designer, click properties:

KamilT_0-1752579209781.png

 

and check this:

KamilT_1-1752579224381.png

 

Eventually go to NLU Workbench, select your model and try to test it, there is  "test" button for it..

 

_____
100 % GlideFather experience and 0 % generative AI

0 Helpfuls

Prasun Sarkar7
Tera Expert
In response to GlideFather

‎07-15-2025 04:58 AM

I am sorry for the abbrievation ss meaning screenshot. I have attached the screenshot of the properties tab 

0 Helpfuls