It's my personal thoughts, but I don't see this work in the upcoming releases. Might come something new to replace UI Macros, but I don't see Jelly starting to work in AW. But that is my personal opinion.

//Göran

Hello Danish!  Goran is correct.  UI Macros are not supported in Agent Workspace but there are other capabilities that will be introduced over time to help address this type of need.  I work with our CSM customers for all things agent workspace and would love to hear more about your use case.  Feel free to contact me via email at jeff.hoffman@servicenow.com to connect and discuss.

HI Jeff,

Good evening.!

We have implemented a skype (ui macro) beside a custom field in our HR cases to enable skype call feature from service now. And when we tried to check the feasibility of this UI macro icon,  in agent workspace seems to be not possible as the UI macro has jelly code in it which is not supported by agent workspace.

Please let us know if there is any possibility to achieve this functionality.

Regards,

Archis.

Hi,

any solution for this yet? or any workarounds?

Please lmk.

Thanks.

Laukik

Hi All,

Any solution please?

Thank you!!