Hi @Jagjeet Singh 

Case types are nothing else than child tables of sn_customerservice_case. To see the "Case type" you have to enable column "Task type". Then you can group by "Task type" to see all "Case types".

I don't have any recommendations for you regarding case types. It is the way ServiceNow wants to handle that topic and facing all the different requirements for case types it makes sense to me to create child tables.

Kind regards
Maik

Thanks Maik. Do you mean that I should have one child table for each case type?

Appreciate your help Maik.

Also if you want to use the case type selector on the CSM Configurable workspace list views, configure it as per the link: https://docs.servicenow.com/csh?topicname=config-case-type-declarative-action.html&version=latest

(make active the "new" declarative actions (sys_declarative_action_assignment) records related to the "CSM Case Types" Application")