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09-11-2023 02:39 AM
Hi @raj149 ,
Probably the list is only show on incidents that have incident tasks.
If you don't want that, you can change it in the list control.
Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
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09-11-2023 02:41 AM
Hi! This link probably explains your issue.
Incident Task related list will be hidden from Incident form if there is no Incident task record in San Diego, Tokyo and Utah
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1188616
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09-11-2023 02:55 AM
Hello @raj149
You should check if in list control if "Omit if empty" checked.
Below Link might help :
ServiceNow Developer
I know one thing, and that is that I know nothing.
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09-11-2023 03:12 AM
points to check as mentioned by others. please check that and share analysis with us
1) does that incident have incident task?
2) is the configuration enabled on that related list to hide the related list if there are no records
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-11-2023 03:36 AM
Hi Raj,
Please check below
1. If we have any records for Incident task for this Incident number INC1558004.
2. Try creating a dummy incident task record for this incident. Then the related list will be visible for you.
Regards
Aditi Sharma
